Account Supervisor (6 month FTC) (Remote)

Dept; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading digital agency as an Account Supervisor, overseeing diverse campaigns and managing client relationships. You will be responsible for project management, strategic planning, and leading a client services team. This role offers a flexible hybrid working policy and opportunities for growth.

Benefits

Flexible working policy

Mental health support

Company sick pay scheme

Social and Cultural Events

Learning and Development opportunities

Buddy Programme

Qualifications

• Experience in Client Services, preferably as a Senior Account Manager.
• Ability to handle budgets and timelines.
• Experience leading others directly or as a mentor.

Responsibilities

• Manage briefs from start-to-finish across multiple campaigns.
• Liaise with clients and manage expectations.
• Lead teams and inspire others to achieve goals.

Skills

Client Services

Project Management

Organizational Skills

Commercial Awareness

Mentoring

Education

Bachelor's Degree

Tools

MacBook Office Suite

Job description

This is a 6 month fixed term employee contract initially, with a likelihood of extension

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. Working remotely in PST hours, you will represent DEPT to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

KEY RESPONSIBILITIES:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values.
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Conduct performance reviews of team members and identify areas for improvement, giving feedback.

WHAT WE ARE LOOKING FOR

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead
• Experience delivering a broad range of multi-channel marketing communications including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Advanced working knowledge of MacBook Office Suite
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly or as a mentor

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• Refreshments are provided in the office all week
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

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