Account Supervisor

JAM CRM; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

JAM CRM in Toronto seeks an Account Supervisor to lead CRM strategies, manage client relationships, and coordinate cross-functional teams for innovative campaigns. The role emphasizes AI-enhanced efficiency, proactive problem solving, and delivering compelling advertising outcomes.

You will guide multi-channel campaigns, oversee budgets, and ensure timely asset delivery while maintaining a client-first mindset and collaborative culture.

Qualifications

• 5–7 years experience as an Account Manager in an agency setting.
• Proven ability to juggle multiple account management projects with attention to detail.
• Experience managing people.
• Solid understanding of deployment platforms.
• Project management and/or technical ability.
• Proven ability to use AI to speed up and improve day-to-day work with real examples.
• Experience automating or simplifying repetitive tasks with AI is a strong asset.
• Strong written and oral communication skills.
• Proactive approach to account management.
• Confidence without ego.
• Positive attitude and resilience.
• Detail-oriented with big-picture focus.
• Curiosity and willingness to question things.
• Accountable, even when highlighting mistakes.
• A desire to help colleagues improve.
• Comfort with challenging requests.

Responsibilities

• Planning, developing and managing clients' CRM strategies
• Analyzing and optimizing digital, print, DM, and SMS campaigns
• Liaising with creative teams and internal resources to ensure projects run smoothly
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Project management, including revisions, meetings, approvals and schedules
• Managing budgets and revenue forecasting
• Ensuring all departments have information and materials timely
• Coordinating general requests in daily account operations
• Using AI to push clients and agency forward
• Assisting with challenging client requests or escalations

Skills

Account management

Client relations

Project management

Budget forecasting

AI in work

AI automation

Communication skills

Multitasking

Detail oriented

Leadership

Strategic thinking

Advertising

Tools

CRM platforms

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We're looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client's proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Planning, developing and managing clients' CRMl strategies
• Analyzing and optimizing digital, print, DM, and SMS campaigns
• Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Project management, including creative revisions, coordination of meetings, approvals and workback schedules
• Experience with managing budgets and forecasting revenue
• Ensuring all internal departments have all necessary information, materials and elements in a timely manner
• Coordination and execution of general/miscellaneous requests in the daily running of the account
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Assist with challenging client requests or issue escalations as needed

Desired skills & experience

• 5 to 7 years' experience as an Account Manager in an agency setting
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience managing people
• Solid understanding of deployment platforms
• Project management and/or technical ability
• Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
• Experience automating or simplifying repetitive tasks with AI is a strong asset
• Strong written and oral communication skills
• Proactive approach to account management
• Confidence without ego
• A glass-half-full type - a positive attitude takes you places
• Focused on every last detail because you get the big picture
• Eager to question things - there is opportunity in questions
• Accountable, even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Passionate about advertising
• Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].