Account Supervisor

oliverusa; Toronto; On-site; CAD 98,000 - 109,000; Full time

Job summary

OLIVER, Toronto-based, seeks an Account Supervisor to bridge strategy, creative, and delivery for a financial services brand. You will translate objectives into briefs, guide creative development, and present work that balances ambition with compliance.

You’ll manage multi-channel campaigns end-to-end, mentor junior staff, and drive on-time delivery while upholding quality standards across the studio.

Qualifications

• 5-8 years of experience in account management, integrated marketing, or a similar client-facing role.
• Experience translating business objectives into strategic briefs across channels.
• Strong ability to present to senior client stakeholders and mentor junior team members.

Responsibilities

• Act as the primary day-to-day client contact for the financial services brand.
• Translate objectives into strategic creative briefs balancing brand, performance, and compliance.
• Manage campaigns end-to-end across digital, email/CRM, social, web, and print.
• Present work and rationale to senior client stakeholders, navigating regulatory requirements.
• Develop and maintain project timelines for multiple concurrent workstreams.
• Collaborate with studio teams to maintain quality and brand standards.
• Identify strategic opportunities by connecting data and insights.
• Mentor junior team members and raise standards across disciplines.
• Monitor campaign performance and translate results into recommendations.
• Improve studio processes, workflows, and efficiency.
• Build strong internal relationships to surface opportunities.
• Budget and production management: budgeting, PO, invoicing, reconciliation, sourcing freelancers.

Skills

Account management

Integrated marketing

Client-facing

Strategic briefs

Senior stakeholder presentation

Mentoring

Job description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the foothill of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Account Supervisor

Location: Toronto, Ontario

About the role

You’ll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you 'll tr anslate the brand's business o bj ective s an d consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.

What you will be doing

• Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end-to-end - from brief through creative development, client feedback, regulatory review, approvals, and delivery - across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs - connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio
• Budget and Production Management
  • Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
  • Source and negotiate with freelancers and production partners as needed
  • Support financial reporting for the account

What you need to be great in this role

• 5-8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect - and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience working in an embedded agency or in-house studio model
• Understanding of US financial services marketing regulations and compliance workflows

Salary Range

$97,750 - $109,250 CAD

At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.

Our values shape everything we do

• Be Ambitious to succeed
• BeImaginativeto push the boundariesofwhatisworsehappening..Unknown
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are co