Account Supervisor

OLIVER Agency - North America; Toronto; Remote; CAD 98,000 - 109,000; Full time

Job summary

OLIVER Agency - North America seeks a senior account lead to connect strategy, creative, and delivery for a financial services brand. You will translate objectives into clear briefs, manage end-to-end campaigns, and present rationale to senior stakeholders across multiple channels.

You’ll mentor junior team members, drive on-time delivery, and ensure quality and regulatory alignment while pursuing business growth across the North American market.

Qualifications

• 5–8 years in account management, integrated marketing, or a similar client-facing role in an agency, in-house studio, or brand environment.
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels.
• Experience writing strategic creative briefs that translate business objectives into work that resonates.
• Confidence presenting to and building relationships with senior client stakeholders.
• A genuine understanding of how strategy, creative, and production connect—and the ability to add value across all three.
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process.

Responsibilities

• Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio

Skills

Account management

Integrated marketing

Strategic briefs

Stakeholder mgmt

Regulatory compliance

Mentoring

Cross-functional

Presentation skills

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role:

You’ll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you 'll tr anslate the brand’s business o bjective s an d consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.

What you will be doing:

• Act as the primary day‑to‑day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end‑to‑end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on‑time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio

Budget and Production Management

• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

What you need to be great in this role:

• 5–8 years of experience in account management, integrated marketing, or a similar client‑facing role within an agency, in‑house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi‑stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience working in an embedded agency or in‑house studio model
• Understanding of US financial services marketing regulations and compliance workflows

#LI-JB1 #LI-MIDSENIOR #LI-REMOTE

At the time of thisposting, the base salary for this position may range according to what's stated below.Individual compensation varies based onjob relatedfactors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponentof OLIVER’s total compensation package.

Salary Range

$97,750 - $109,250 CAD

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OLIVER Agency - North America’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.