Account Supervisor

T&P; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

T&P in Toronto, Ontario, is looking for an Account Supervisor to lead client communication and manage integrated marketing campaigns. This role requires 4+ years of experience in account management, an owner mindset, and the ability to navigate a fast-paced environment.

The ideal candidate will build strong client relationships and deliver projects seamlessly against deadlines while mentoring junior team members. Proficiency in Microsoft Office and familiarity with agency systems are essential.

Qualifications

• 4+ years of experience in a relevant role within an advertising or creative agency.
• Proven experience managing multi-channel campaigns.
• Clear written and verbal communication skills.

Responsibilities

• Serve as primary day-to-day contact for assigned clients.
• Lead management and execution of integrated marketing projects.
• Collaborate with creative teams to drive campaign development.

Skills

Advertising account management

Client services

Project management

Organizational skills

Communication skills

Proactive problem solver

Tools

Microsoft Office Suite

Agency systems and technologies

Job description

About Role

The Account Supervisor is a pivotal role within the account team, responsible for the day-to-day leadership and flawless execution of a high volume of integrated marketing campaigns. This role is ideal for a strong Account Executive who is hungry to grow and ready to step into an Account Supervisor role, who is ready to further their growth in account management. This position demands a unique combination of exceptional client relationship management, astute problem-solving capabilities, and rigorous operational expertise with an unwavering attention to detail. As a primary point of contact, you will cultivate strong client partnerships, ensuring seamless project delivery against demanding timelines. Critical to success is your ability to foster effective collaboration across the agency and fully leverage the WPP Open ecosystem to develop innovative and integrated solutions. If you can keep twenty plates spinning simultaneously and make it look effortless, we want to hear from you!

Key Responsibilities

Client Communication & Relationship Management

• Serve as a primary day-to-day point of contact for assigned clients, managing requests and proactively delivering project updates.
• Maintain and grow positive client relationships built on trust, responsiveness, and strategic communication.
• Own the tracking of client feedback, questions, and approvals, ensuring proactive follow-up and momentum.
• Anticipate client needs and proactively flag issues, risks, or organic growth opportunities to the senior account team.

Project Management & Delivery

• Lead the day-to-day management and execution of integrated marketing projects across paid and owned channels.
• Develop and oversee project timelines, workback schedules, and task trackers to ensure flawless execution.
• Own the workflow process, ensuring creative deliverables are organized, thoroughly reviewed, and moved through internal systems efficiently.
• Manage the trafficking of assets, files, and materials, coordinating seamlessly across internal teams, and external partners.
• Ensure all campaign documentation—including status reports, contact reports, and meeting notes—is accurate, current, and professional.

Strategic Campaign Planning & Development

• Collaborate directly with strategy, creative, and media teams to drive integrated campaign planning and delivery.
• Contribute to and help shape creative briefs, comms matrices, and other strategic campaign documents.
• Translate complex client requests and project briefs into organized, actionable deliverables for creative teams.
• Advocate for great creative work while balancing client business objectives.

Creative Partnership & Delivery

• Build collaborative relationships with creative teams, supporting and championing strong ideas while keeping them aligned to the brief.
• Guide internal and client feedback processes, learning how to synthesize and deliver feedback to creative teams in a clear, constructive, and strategic way.
• Lead internal reviews and status sessions, providing helpful client and business perspective to help refine the work.
• Build a strong understanding of what makes creative work effective across different channels to help support campaign objectives.

Operational Excellence & Process Support

• Maintain highly efficient account workflows, driving strong internal organization and process adherence.
• Actively guide and mentor junior team members, helping to review their work and build their skillsets.
• Constantly identify ways to improve operational efficiency and reduce missed steps.

WPP Open Integration

• Collaborate cross-functionally to leverage the full capabilities of WPP Open, integrating the ecosystem into project workflows to drive efficiency.
• Work closely with all skill sets within the team to support a dynamic, agile, and tech-forward environment.
• Be proactive in mastering and championing new tools and technologies.

Budget & Administrative Support

• Manage budget tracking, billing administration, and financial health under the direction of senior team members.
• Maintain accurate records of client estimates, spend, and invoice-related information.
• Monitor hours and project scopes, flagging any budget discrepancies or risks to the Account Director in a timely manner.

Skills & Experience

• 4+ years of experience in advertising account management, client services, project management, or a related role within an advertising or creative agency.
• Strong, senior-level Account Executives who are hungry to take ownership and step up into an Account Supervisor role are strongly encouraged to apply.
• Proven experience successfully running multi-channel campaigns and managing competing deadlines in a fast-paced environment.
• Exceptional organizational skills, high attention to detail, and a proactive "problem-solver" mindset.
• Strong written and verbal communication skills, with the ability to confidently present ideas and manage client expectations.
• Unflappable, positive attitude with the ability to navigate difficult situations with diplomacy and tact.
• Interest in advertising, client service, and growing a long-term career in account leadership.
• Proficiency in Microsoft Office Suite (especially Excel, PowerPoint, and Word).
• Familiarity with agency systems and technologies, including AI, is a strong asset.

Key Attributes

• Owner Mindset: Takes personal responsibility for the success of projects and relationships.
• Proactive: Thinks steps ahead, anticipates risks, and brings solutions to the table early.
• Organized: Keeps track of details, deadlines, and deliverables with precision.
• Dependable: Can be counted on to deliver high-quality work accurately and on time.
• Collaborative: Works beautifully with creative, strategy, and media teams to champion great work.
• Positive: Brings a professional, solutions-oriented, and can-do attitude to the team.
• Coachable: Open to feedback and eager to develop leadership skills rapidly.