Account Supervisor

VML Canada (English); Vancouver; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

VML is seeking an Account Supervisor to manage day-to-day operations across key client accounts in dynamic retail environments. You’ll act as the primary operational anchor, coordinating with Strategy, Creative, Media, Production, and Analytics to deliver campaigns on strategy, on schedule, and on budget.

The role requires 4–6 years of account management experience and a proven track record of multi-channel campaigns.

Qualifications

• 4–6 years of account management experience within advertising, marketing, or digital agency environments.
• Proven track record executing multi-channel, 360-degree campaigns (digital, social, video, CRM, and retail/POS).
• Strong financial acumen with budgets, estimates, vendor costs, and billing processes.
• Excellent written and verbal communication skills with the ability to lead client meetings.
• Excellent organization and multi-tasking abilities in a fast-paced environment.
• Self-starter and autonomous; able to drive initiatives without direct supervision.
• Collaborative team player with cross-department collaboration.
• Attention to detail in proofs, specs, timelines, and financial tracking.

Responsibilities

• Serve as the main day-to-day contact for client brand marketing teams.
• Manage timelines, deliverables, scope, and budget with proactive status reporting.
• Understand client goals, retail environment, and brand guidelines to align output with objectives.
• Oversee end-to-end execution of integrated campaigns across channels.
• Partner with strategy and creative leads through brief to launch.
• Monitor workflows, risks, and approvals to meet milestones.
• Manage asset delivery schedules and channel specs.
• Track project scope changes and issue change orders when needed.
• Collaborate with media and analytics to monitor performance and deliver post-campaign reporting.

Skills

Account management

Integrated campaigns

Budget management

Client communication

Project management

Collaboration

Attention to detail

Job description

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

About the Role

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments.

In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead—collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Key Responsibilities

Client Relationship & Day-to-Day Leadership

• Serve as the main day-to-day contact for client brandmarketing teams, maintaining clear communication and high levels of client trust.
• Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.
• Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.

Integrated Campaign Execution & Project Orchestration

• Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).
• Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.
• Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.
• Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.

Account Operations & Financial Management

• Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.
• Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.
• Track project scope changes proactively, issuing change orders or scope adjustments as needed.

Performance Tracking & Industry Knowledge

• Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.
• Maintain a deep curiosity about marketing trends, consumer behaviours, and competitive activity in the client’s industry and competitive activity in the client’s industry.

Qualifications & Experience

• Experience: 4–6 years of account management experience within an advertising, marketing, or digital agency environment.
• Integrated Expertise: Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).
• Financial Acumen: Comfort managing project budgets, estimates, vendor costs, and billing processes.
• Communication Skills: Excellent written and verbal communication skills with the ability to lead client meetings confidently.
• Organization: Exceptional project management and multi-tasking abilities in a fast-paced environment.
• Self-Starter & Autonomous: Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.
• Collaboration: Natural ability to build strong working relationships across creative, strategic, media, and production departments.
• Attention to Detail: Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.