Account Supervisor

Socket.dev; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

VML, a leading creative company, is seeking a proactive Account Supervisor to manage day-to-day operations across key client accounts in dynamic retail environments. You will serve as the primary liaison, guiding cross-functional teams to deliver integrated campaigns on strategy, schedule and budget, while building strong client relationships.

This role requires 4–6 years of account management experience, excellent communication, organization, and financial acumen to ensure profitability.

Qualifications

• 4–6 years of account management experience in advertising, marketing or digital agency environments.
• Proven track record delivering multi-channel, 360-degree campaigns (digital, social, video, CRM, retail/POS).
• Comfort with budgets, estimates, vendor costs, and billing processes.
• Excellent written and verbal communication with the ability to lead client meetings confidently.
• Strong organizational and multi-tasking abilities in fast-paced settings.

Responsibilities

• Serve as the main day-to-day contact for client brand marketing teams, maintaining clear communication and high levels of client trust.
• Manage client expectations on timelines, deliverables, scope, and budget with proactive status reporting and recap documentation.
• Oversee end-to-end execution of integrated campaigns across channels (digital, TV/video, print, OOH, social, CRM, e-commerce, POS).
• Collaborate with strategy and creative leads to steward work from brief approval through production and launch.
• Monitor workflows, risk factors, and approvals to ensure milestones are met and budgets remain on track.

Skills

Account management

Integrated campaigns

Budget management

Client communication

Project leadership

Attention to detail

Job description

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visitwww.vml.com and follow along on LinkedIn #WeAreVML.

About the Role

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments.

In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead—collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Key Responsibilities

Client Relationship & Day-to-Day Leadership

• Serve as the main day-to-day contact for client brand marketing teams, maintaining clear communication and high levels of client trust.
• Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.
• Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.

Integrated Campaign Execution & Project Orchestration

• Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).
• Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.
• Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.
• Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.

Account Operations & Financial Management

• Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.
• Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.
• Track project scope changes proactively, issuing change orders or scope adjustments as needed.

Performance Tracking & Industry Knowledge

• Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.
• Maintain a deep curiosity about marketing trends, consumer behaviours, and competitive activity in the client's industry and competitive activity in the client’s industry.

Qualifications & Experience

• Experience: 4–6 years of account management experience within an advertising, marketing, or digital agency environment.
• Integrated Expertise: Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).
• Financial Acumen: Comfort managing project budgets, estimates, vendor costs, and billing processes.
• Communication Skills: Excellent written and verbal communication skills with the ability to lead client meetings confidently.
• Organization: Exceptional project management and multi-tasking abilities in a fast-paced environment.

Key Competencies

• Self-Starter & Autonomous: Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.
• Collaboration: Natural ability to build strong working relationships across creative, strategic, media, and production departments.
• Attention to Detail: Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.