Account Supervisor

JAM CRM; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

JAM CRM in Toronto is seeking an Account Supervisor to lead client relationships and drive strategic CRM initiatives. You’ll collaborate with 150+ 1:1 experts to deliver outstanding campaigns across digital, print, DM and SMS, while managing budgets and forecasting revenue.

The role requires 5–7 years in account management in an agency, a proactive, detail‑oriented mindset, strong communication, and comfort with AI to speed up workflows.

Qualifications

• 5 to 7 years’ experience as an Account Manager in an agency.
• Proven ability to juggle multiple projects with attention to detail.
• Experience managing people.
• Solid understanding of deployment platforms.
• Proven ability to use AI to speed up and improve day-to-day work.
• Strong written and oral communication skills.
• Proactive approach to account management.
• Positive attitude and resilience.

Responsibilities

• Planning, developing and managing clients’ CRM strategies.
• Analyzing and optimizing digital, print, DM, and SMS campaigns.
• Liaising with creative teams and internal resources to ensure timely delivery.
• Liaising with clients and addressing day-to-day challenges and opportunities.
• Fostering positive client and internal relationships.
• Project management, including revisions, meetings, and schedules.
• Experience with budgets and forecasting revenue.
• Ensuring all departments have information and assets on time.
• Coordination and execution of general requests in daily account running.
• Using AI to push clients, team and agency in productive directions.
• Assist with challenging client requests or issue escalations as needed.

Skills

Account management

People management

Communication skills

Proactive approach

Attention to detail

Multitasking

AI utilization

Tools

AI tools

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Planning, developing and managing clients’ CRMl strategies
• Analyzing and optimizing digital, print, DM, and SMS campaigns
• Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Project management, including creative revisions, coordination of meetings, approvals and workback schedules
• Experience with managing budgets and forecasting revenue
• Ensuring all internal departments have all necessary information, materials and elements in a timely manner
• Coordination and execution of general/miscellaneous requests in the daily running of the account
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Assist with challenging client requests or issue escalations as needed

Desired skills & experience

• 5 to 7 years’ experience as an Account Manager in an agency setting
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience managing people
• Solid understanding of deployment platforms
• Project management and/or technical ability
• Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
• Experience automating or simplifying repetitive tasks with AI is a strong asset
• Strong written and oral communication skills
• Proactive approach to account management
• Confidence without ego
• A glass-half-full type – a positive attitude takes you places
• Focused on every last detail because you get the big picture
• Eager to question things – there is opportunity in questions
• Accountable, even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Passionate about advertising
• Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].