Account Supervisor

Leo Burnett Canada; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading creative consultancy is looking for an Account Supervisor in Toronto. The role entails overseeing key projects, building client relationships, and ensuring excellence in strategic planning and execution. Ideal candidates are proactive leaders with a strong problem-solving mindset and exemplary communication skills.

Qualifications

• 3-4+ years of experience in account management or a related field.
• Strong attention to detail and ability to manage multiple projects.
• Enthusiastic collaborator and proactive solution-oriented thinker.

Responsibilities

• Manage client relationships and guide project execution.
• Provide leadership and strategic solutions based on client needs.
• Ensure projects are delivered on time and within budget.

Skills

Communication

Leadership

Problem Solving

Organizational Skills

Attention to Detail

Job description

We’re a creative consultancy. That means we put creativity at the center of all our thinking—be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you’re in the right place.

Overview

An Account Supervisor is responsible for executing the fundamentals of advertising with excellence – from providing thought leadership in strategic planning, to building during creative development, to ensuring the creative output achieves clients’ and the agency’s objectives. They are delivering the day-to-day work with excellence, while building trust with all internal departments, clients and partner agencies.

They should provide day-to-day leadership and are responsible for maximizing the client’s budget by looking for timely, strategic solutions.

Responsibilities

• Partners to create innovative, business solutions based on expert knowledge of the client’s business, industry, market trends and encourages new ideas from the team.
• Act as one of the key client contacts, overseeing all aspects of key projects of brand idea from initial concept through final measurement.
• Communicates with client regularly to set project expectations, own deliverables and obtain updates on the client’s business.
• Contributing member in meetings, building on ideas and making sure feedback has been addressed.
• Manages ways to bring ideas to life across departments, gains support and ownership of all key stakeholders to execute project plans and productions on time and budget.
• Troubleshoots issues with cross-functional account team daily.
• Makes suggestions for broadening the range of strategies and tactics employed on a given project or brand.
• Ensures creative product is developed according to deliverables.
• Manages project resourcing requirements and process including timeline and resourcing allocation per project.
• Maintains quality assurance and develops ideas for continuous improvement.
• Identifies opportunities to incorporate sister agencies and ensures strategic alignment so that the best ideas get to market.
• Applies understanding of financial processes to keep track and organize all internal and client finances with ongoing communication of status.
• Executing all conference reports, timelines, legal reviews, talent management, budget and trafficking.
• Be the gatekeeper of all client-facing materials, making sure they are error-free.
• Understands what makes a good brief / insight and how to bring it through the work, assisting planners in writing briefs.
• Has good judgment about what makes great creative and how to sell it, understanding the balance between best creative and client needs.
• Understands the basics of production, how to troubleshoot, and how to bring ideas to life on time and on budget.

Qualifications

• 3-4+ years of experience.
• Be a leading Doer – you are the day-to-day leader, executing the tasks with excellence, whether you are doing it yourself or delegating.
• Be proactive – you know the fundamentals now so you’re not just executing, but anticipating and understanding what comes next and why you are doing what.
• Be solution-oriented – you know the fundamentals now so you’re not just executing, but thinking beyond the ask and providing what clients really need.
• Proactive, solution-oriented, strategic thinker who is passionate about ideas, brands, the agency and our client’s business.
• Approaches each assignment with curiosity, open-mindedness and forward-thinking to contribute to solutions.
• Superb written and verbal presentation skills with the ability to present ideas with clarity and persuasive impact.
• A clear, persuasive communicator with the ability to motivate, inform, involve & guide teams to achieve shared objectives.
• Enthusiastic collaborator who enjoys working with other people and has the drive to make things happen in partnership with others; able to reconcile a variety of perspectives and bring them to collective agreement and action.
• Thinks through problems by quickly narrowing in on core issues and identifying innovative and effective solutions.
• Ability to manage with optimism and calm in the context of a complex, fluid business.
• A team player who is willing and able to take on all tasks no matter the size (small or large).
• Consistently reliable, accountable, quick learner.
• Strong attention to detail and follow through.
• Organized and process-oriented.
• Able to manage multiple projects at a time and prioritize.
• Manages up and informs team / bosses as needed, thinking critically and strategically when prioritizing problems and seeks help when appropriate.
• Act in accordance with a set of world-class professionals and personal standards.

Additional Information

Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion. Drawing on valuable perspectives and insights from our unique workforce allows us to continue sharing our best work with the world. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.