Account Supervisor

JAM CRM; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

JAM CRM, an award-winning agency in Toronto, seeks an Account Supervisor to lead client relationships and drive CRM strategy. You will manage campaigns, liaise with creative teams, and forecast revenue while coordinating cross-functional resources.

Ideal candidates have 5–7 years in agency account management, strong communication skills, and a proactive, detail-oriented mindset. Flexible to work from our Toronto office three days a week.

Qualifications

• 5 to 7 years’ experience as an Account Manager in an agency setting.
• Proven ability to juggle multiple account management projects with detail.
• Experience managing people.
• Strong written and oral communication skills.
• Proactive approach to account management with a positive attitude.
• Experience using AI to speed up and improve day-to-day work.

Responsibilities

• Planning, developing and managing clients’ CRM strategies.
• Analyzing and optimizing digital, print, DM, and SMS campaigns.
• Liaising with creative teams and internal resources to ensure on-time delivery.
• Managing day-to-day client challenges and opportunities.
• Fostering positive client and internal relationships.
• Managing projects, including revisions, meetings and workback schedules.
• Forecasting revenue and managing budgets across accounts.
• Ensuring all departments have necessary information and materials.
• Coordinating and executing daily account requests.

Skills

Account management

People management

Budget management

Project management

AI in workflows

Communication

Multitasking

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Planning, developing and managing clients’ CRMl strategies
• Analyzing and optimizing digital, print, DM, and SMS campaigns
• Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Project management, including creative revisions, coordination of meetings, approvals and workback schedules
• Experience with managing budgets and forecasting revenue
• Ensuring all internal departments have all necessary information, materials and elements in a timely manner
• Coordination and execution of general/miscellaneous requests in the daily running of the account
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Assist with challenging client requests or issue escalations as needed

Desired skills & experience

• 5 to 7 years’ experience as an Account Manager in an agency setting
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience managing people
• Solid understanding of deployment platforms
• Project management and/or technical ability
• Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
• Experience automating or simplifying repetitive tasks with AI is a strong asset
• Strong written and oral communication skills
• Proactive approach to account management
• Confidence without ego
• A glass-half-full type – a positive attitude takes you places
• Focused on every last detail because you get the big picture
• Eager to question things – there is opportunity in questions
• Accountable, even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Passionate about advertising
• Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].