Account Supervisor

DDB Canada; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking agency as an Account Supervisor where your leadership will drive successful campaigns. This role emphasizes the importance of client relationships, project stewardship, and team collaboration. You will be the key partner for clients, leveraging your expertise to enhance their business. With a focus on problem-solving and strategy, you will navigate challenges and foster growth opportunities. Be part of a dynamic team that values diversity and creativity, and help shape innovative solutions that resonate in the market.

Qualifications

• 4+ years of experience in account management.
• Demonstrated financial responsibility and client management skills.

Responsibilities

• Cultivating trusting relationships with clients.
• Owning key client projects and ensuring successful delivery.
• Managing project reports with empathy.

Skills

Client Relationship Management

Project Management

Problem-solving

Team Building

Financial Management

Negotiation Skills

Education

Bachelor's Degree

Job description

For us, people always come first. They're the soul of our agency. It takes amazing folks to make amazing work. That's why we make sure everyone who comes through the door is as great as the people who are already here. It's also why we constantly strive to build diverse teams where everyone brings something unique to the table. Because you can't make the unexpected if you only work with the usual suspects. By bringing together diverse thinkers with different backgrounds and perspectives, we validate Bill Bernbach's notion that an idea can turn to dust or magic, depending on the talent that rubs against it. So, come be part of the magic.

As an Account Supervisor, you are the operational lead on the team. You have responsibility for both the day-to-day execution and strategic thinking for your campaigns and projects. Keep in mind, you are only as good as the people who support you, which includes an Account Executive. You are the partner for your clients, who appreciate the value you add to their business and see you as a key contributor. Balancing overall supervision of projects while ensuring quality control is maintained by the team are key skills to your success. Broadcast, radio, digital assets, and website production experience is a core requirement at this level.

Responsibilities:

1. Client Relationship: You are the "go-to" and seen as a partner for your clients. Cultivating trusting relationships with your clients, you become an expert in their business and the forces that shape it.
2. Project Stewardship: Owning key client projects, partnering closely with Program Management to ensure successful delivery while supporting Strategy and Creative with all relevant client and category information.
3. Integration: Strong collaboration across departments and partner agencies, facilitating interdisciplinary project success.
4. Problem-solving: Anticipate problems before they arise and proactively provide solutions.
5. Team Building: Managing project reports with empathy and ensuring team members across disciplines are well-informed and aligned.
6. Strategy: Providing accurate and timely product forecasts, managing quarterly reconciliations and billing; building SOW with Supervisor; leading financial contact for client inquiries.
7. Client Growth: Developing and maintaining contact with clients to ensure that the agency is aware of business opportunities and/or significant changes in client's business structure. Actively developing presentations to sell recommendations to clients. Focusing on organic growth of the business.

Qualifications:

• 4+ years of experience in account management
• Demonstrated financial responsibility and client management skills
• Proven experience in managing multiple clients, being a digital native comfortable building integrated campaigns and leading diverse teams
• Broad experience across various business categories
• Strong negotiation skills and a solid reputation, with examples of delivering growth by identifying and building business opportunities

DDB is committed to diversity in its workforce and is proud to be an equal opportunity employer. We review all job postings to minimize biased language. DDB does not make employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other protected basis under applicable law.