Account Services Representative

Wenger Corporation; Grimsby; Hybrid; CAD 74,000 - 111,000; Full time

Benefits offered by this job

Paid Time Off

9 Paid Holidays

Generous Profit Sharing

Medical, Dental and Vision Insurance

HSA/FSA/DCFSA

Job summary

Wenger Corporation is seeking an Account Services Representative to support our Sales Team and customers from our Owatonna, MN area. This hybrid role requires in-office days and some home-office work, with residency within a drivable distance to the facility.

You will manage quotes, orders, and product information, coordinate with Territory Sales Managers, and ensure timely fulfillment. The role emphasizes accuracy, responsiveness, and collaborative problem solving.

Qualifications

• 3+ years supporting a B2B sales team in a customer service environment.
• Experience with CRMs, quoting, and order processing workflows.
• Familiarity with order management systems (ERP) and proficient with Microsoft Office.

Responsibilities

• Drive revenue and service goals by supporting regional sales and service teams.
• Collaborate with Territory Sales Managers to align sales strategy with customer needs.
• Prepare and manage customer quotes with accuracy and timeliness.
• Provide product information to assist customer decision-making and sales experience.
• Process and verify orders, check availability, review pricing and terms, coordinate with internal teams.
• Manage order maintenance and changes (quantities, color, delivery information) while maintaining data accuracy.
• Respond to web-based customer requests and route to appropriate partners.
• Support marketing and lead campaigns, following up on leads and inquiries.
• Assist in creating sales support materials and bid packages as needed.
• Coordinate direct bid activities with cross-functional partners to meet deadlines.
• Ensure smooth project transitions and clear post-order communication.

Skills

CRM experience

Order processing

ERP familiarity

Education

Bachelor's degree in business/marketing/communications

Tools

Microsoft Office

ERP systems

Job description

This is a structured hybrid position which requires working in our Owatonna, MN facility: Mondays, Tuesdays, and Thursdays. Wednesdays and Fridays are home office workdays. Therefore, candidates must reside within reasonable drivable distance to the facility.

At Wenger Corporation, we believe every performance begins with the right support behind the scenes. As a Account Services Representative, you'll be that crucial support-playing a central role in helping our Sales Team deliver outstanding customer experience from first contact to delivery. You'll work in a fast-paced, collaborative environment where no two days are the same, and your organizational and communication skills will be essential in helping drive business forward. This role is an exciting blend of administrative support, customer coordination, and operational logistics. You'll be a go-to contact for our internal Sales Team as well as our valued customers-ensuring information flows seamlessly, orders are handled with precision, and relationships are built on trust and responsiveness. If you're someone who thrives in a detail-driven environment, enjoys problem-solving, and takes pride in helping others succeed, this role offers the chance to grow your career in a purpose-driven company that values craftsmanship, service, and excellence.

At a minimum you will need:

• A minimum of three (3) yrs experience supporting a B2B sales team working in a customer service/support environment
• Experience with CRMs, customer interfacing, quoting, and order processing workflows
• Familiarity with order management systems (ERP) and proficiency using the Microsoft Office Suite

It would be great if you also have:

• Bachelor's degree in business administration / marketing / communications
• Passion for the performing arts, education, or athletics-a bonus!

As an Account Services Representative, a typical day might include:

• Drive Business Results: Support revenue and service goals by actively contributing to the success of a regional sales and service team through timely administrative and operational execution.
• Collaborate with Territory Sales Managers: Build strong working relationships with assigned Territory Sales Managers to ensure alignment of sales strategy, customer needs, and regional priorities.
• Prepare Customer Quotes: Manage and complete all customer quote requests on behalf of assigned sales representatives, ensuring accuracy, timeliness, and consistency with company standards.
• Provide Product Support: Deliver detailed product information to customers to support informed decision-making and enhance overall sales experience.
• Process Orders with Accuracy: Accurately enter and process customer orders, verify product availability, review pricing and terms, and coordinate with internal teams to ensure timely delivery and fulfillment.
• Perform Order Maintenance: Execute requested changes to product on customer orders, including modifications to quantities, color, or delivery information while maintaining data accuracy and documentation.
• Manage Web Requests: Monitor and respond to incoming web-based customer requests, ensuring inquiries are addressed quickly and routed to appropriate internal partners as needed.
• Execute Marketing and Lead Campaigns: Follow up on marketing-generated leads and trade show inquiries within the assigned territory, working with Territory Sales Managers to convert opportunities into active projects.
• Support Project Development: Assist in the creation of sales support materials such as 20-20 drawings, cabinet calculator entries, and other technical inputs required for project scoping.
• Coordinate Direct Bid Activities: Manage direct bid support for the defined geography, collaborating with Territory Sales Managers and cross-functional teams to meet deadlines and ensure complete bid packages.
• Ensure Smooth Project Transitions: Facilitate hand-off to project coordination teams for installation-based orders, ensuring a seamless customer experience through clear documentation and communication.
• Communicate Post-Order Requirements: Serve as a liaison between customers, internal departments, and Territory Sales Managers to coordinate post-order requirements and ensure follow-through on outstanding deliverables.

Benefit offerings include:

• Paid Time Off
• 9 Paid Holidays
• Generous Profit Sharing
• Medical, Dental and Vision Insurance
• Spending Accounts - HSA, FSA, DCFSA
• Company Paid Short-term and Long-term Disability Insurance
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program
• Sales Incentive Plan

Pay information reflects the anticipated compensation range for this position based on current market data. Individual pay is determined by skills, experience, and other relevant factors.

Wenger Corporation's core purpose is to ENRICH LIVES BY ENABLING AND INSPIRING GREAT PERFORMANCES.

Put your passion to work in an exciting, rewarding industry that inspires great performances today!

Wenger Corporation is an Equal Opportunity / AffActive Action Employer

All Qualified Candidates are Encouraged to Apply