Account Representative opens in a new tab

Leviton; Canada; Hybrid; CAD 42,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Friendly work environment

Group insurance program

Group RRSP

Job summary

Leviton Canada is seeking an Account Representative focused on delivering exceptional customer service. You will respond to inquiries, manage client relationships, and coordinate with sales and logistics to ensure accurate orders and timely delivery.

You’ll use CRM tools to maintain customer data, support the external sales team, and identify opportunities to add value through Leviton solutions while upholding ISO documentation standards.

Qualifications

• Commitment to providing exceptional service and client satisfaction.
• Strong teamwork and collaboration abilities.
• Excellent organization and priority management.
• Fluent in French and English for Canada and US contacts.

Responsibilities

• Efficiently respond to customer inquiries and requests with precision.
• Oversee regular clients within designated region, maintaining strong relationships.
• Process and manage Return Goods Authorizations per policy.
• Educate and onboard clients to digital platforms (B2B, EDI, website).
• Utilize CRM to update profiles, notes, and sales opportunities.
• Coordinate with forecasting and shipping to verify availability and timely delivery.
• Assist external sales force with customer information and support.
• Ensure accurate order entry and communicate changes impacting accounts.

Skills

Exceptional service

Interpersonal skills

Organizational skills

Time management

Problem solving

Attention to detail

Bilingual French/English

Education

College Diploma

Tools

Microsoft Office

ERP (Oracle)

Job description

Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously responding to customer and internal team/sales team inquiries and requests, ensuring precision in communication. The Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer service.

Responsibilities

• Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
• Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
• Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
• Process and manage Return Goods Authorizations, ensuring compliance with company policies.
• Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
• Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
• Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
• If necessary, send customers their daily transaction reports and out-of-stock orders.
• Identify, propose, and implement solutions to customer issues, or escalated requests to the appropriate personnel for resolution.
• Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
• Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
• Work closely with team members and other business departments to provide comprehensive sales service.
• Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
• Notify the sales force of special-order specifications to ensure complete and accurate customer files.
• Ensures the order entry process, ensuring accuracy and efficiency.
• Adhere to established performance indicators to enhance customer experience.
• Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
• Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

• Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
• Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
• Demonstrates strong organizational skills and efficiently manages time and priorities.
• Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
• Attention to detail and precision.
• Proficient in Microsoft Office tools (e.g., Microsoft Office).
• Knowledge ERP (i.e. Oracle) software would be an asset.
• Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

• Completed College Diploma
• Electrical knowledge would be an asset
• 2 years of relevant experience in a similar position

Travel

• 0%

What we offer

• Work-life balance
  
• A stimulating and friendly work environment
• Complete group insurance program & group RRSP

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changingworld.