Account Representative

Banque Nationale du Canada; Saint-Jean-sur-Richelieu; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

Banque Nationale du Canada seeks an Account Representative in Saint-Jean-sur-Richelieu to open commercial files, assist clients with transactions, and build lasting business relationships. You will coordinate with account managers, treasury managers, and legal advisors to tailor solutions and ensure client satisfaction.

You’ll contribute to continuous process improvement within a collaborative, hybrid work environment that supports work-life balance and professional development through training

Qualifications

• Three-year college diploma or academic equivalent in a related field.
• Proficiency with Microsoft Office, including Word and Excel.
• Knowledge of banking services and products for businesses.
• Good sense of initiative and good level of autonomy.

Responsibilities

• Open commercial files and assist clients with a variety of transactions.
• Perform checks and analyses to ensure the accuracy of transactions.
• Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.).
• Devise solutions that are tailored to client needs.
• Develop lasting business relationships with clients by providing exceptional service.
• Work with the team to continuously improve administrative processes and tools.

Skills

Customer service

Autonomy

Communication

Initiative

Teamwork

Education

Three-year college diploma or equivalent

Tools

Microsoft Office

Job description

Area(s) of interest: Advisory services, Commercial banking

A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to take charge of clients’ needs.

Your role:

• Open commercial files and assist clients with a variety of transactions
• Perform checks and analyses to ensure the accuracy of transactions
• Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
• Devise solutions that are tailored to client needs
• Develop lasting business relationships with clients by providing exceptional service
• Work with the team to continuously improve administrative processes and tools

Your team:

Working in the Commercial Banking sector, you’ll be part of a large team that stands out for its exceptional level of collaboration. In addition to maintaining client relationships and carrying out a variety of tasks, you’ll have the opportunity to develop your skills through training, hands‑on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Proficiency with Microsoft Office suite, including Word and Excel
• Knowledge of banking services and products for businesses
• Good sense of initiative and good level of autonomy

Languages:

French

Skills

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Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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