Account Partner, Eats SMB

Uber; Toronto; On-site; CAD 52,000 - 77,000; Full time

Benefits offered by this job

Equity option

Performance bonus

In-office collaboration

Benefits package

Job summary

Uber is seeking an Account Manager to oversee a portfolio of SMB restaurant partners in Canada. You will build lasting partnerships, analyze data to identify growth opportunities, and resolve issues to support merchant success on Uber Eats.

This role emphasizes cross-functional collaboration and market-driven decision making. The position requires 1+ year in account management or related fields, strong negotiation skills, and fluency in English with local language proficiency.

Qualifications

• 1+ years of experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting priorities.
• Data-driven decision making to manage portfolio lifecycle.

Responsibilities

• Build and grow long-term partnerships with restaurant partners, acting as their advisor.
• Manage partner portfolios using data-driven insights to track KPIs and opportunities.
• Resolve merchant issues, unblock growth, and maintain high partner satisfaction.
• Influence adoption of new features, marketing products, and services based on market needs.
• Collaborate with operations, marketing, and product teams to shape regional strategies.

Skills

Account management

Negotiation

Data-driven insights

Stakeholder management

English proficiency

Ambiguity navigation

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

About The Role And Team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world.

What You'll Do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 1+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.
• Mandarin-speaking is a plus

For Canada-based roles: The base hourly rate for this role is CAD $24.76 per hour - CAD $25.97 per hour. Additionally, our Sales Representatives are eligible to participate in the Company's Incentive program and will be eligible for a cash variable incentive target of CAD $22,072 - CAD $23,150 annually based on individual sales performance, with any amount of incentive payment based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.