ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE - Edmonton

Business Development Bank of Canada; Edmonton; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Savings and Investment Plan

Defined Benefit Pension Plan

Wellness and health care spending

Paid vacation

Five personal days

Sick days

Hybrid work model

Learning and development opportunities

Job summary

Business Development Bank of Canada (BDC) seeks an Account Manager for the Virtual Banking Centre to maintain client relationships in a high-volume portfolio and promote development and retention by phone or electronic means. The role emphasizes delivering high-quality service while fitting BDC's strategic objectives in entrepreneurship support.

The position requires a 3–5 year track record as a commercial banker, strong sales and negotiation skills, and the ability to work independently while

Qualifications

• Bachelor's degree in Commerce or Business Administration.
• 3 to 5 years experience as a commercial banker.
• Proven talent in business development and client relationship management.
• Able to work independently with minimal supervision while valuing in-person branch support.

Responsibilities

• Develop and implement a client growth and retention strategy for a high-volume portfolio.
• Identify and develop new business opportunities for financing and consulting services.
• Collaborate with team to provide outstanding client service and enable smooth work sharing.
• Develop and implement a marketing plan aligned with Virtual Banking Center goals.
• Achieve financial goals related to profitability, revenue growth and customer retention.
• Apply credit judgment to ensure high-quality loan proposals that meet standards.
• Ensure compliance with policies and procedures and stay updated on changes.
• Analyze, negotiate and prepare loan proposals with due diligence and solid account management.

Skills

Client relationship management

Sales skills

Negotiation

Communication skills

Teamwork

Education

Bachelor's degree in Commerce or Business Administration

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• a Defined Benefit Pension Plan
• a $750 wellness and health care spending account
• paid vacation each year
• five personal days
• sick days as necessary
• and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Account Manager, Virtual Banking Centre, maintains relationships with clients in the small and stable business segment, by phone or electronically, in order to promote business development and client retention.

CHALLENGES TO BE MET

• Develop and implement a client growth and retention strategy in a large, high volume portfolio, to build a long-term profitable loan portfolio with clients, while providing high quality client service.
• Identify and develop new business opportunities for financing and consulting services while focusing on the development of current portfolios.
• Work as a team to provide outstanding client service and ensure smooth work sharing.
• Develop and implement an individual and group marketing plan that is consistent with the strategy and goals of the Virtual Business Center portfolio.
• Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention.
• Use credit judgment to ensure loan proposals are of high quality, acceptable risk and meet established standards.
• Ensures that they meet accepted credit criteria and comply with BDC policies and procedures.
• Analyze, negotiate and prepare high quality loan proposals through thorough credit analysis, due diligence and sound account management practices.
• Maintain awareness of changes in policies, procedures, and processes.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Commerce or Business Administration
• 3 to 5 years experience as a commercial banker; proven sales skills and passion for entrepreneurship
• Proven talent in business development and client relationship management
• Successful candidates will be comfortable working independently with minimal supervision while recognizing the importance of in-person branch attendance to support teamwork, knowledge sharing, and client service excellence.
• Ability to identify business opportunities for entrepreneurs who will benefit from BDC's unique suite of services (financing and consulting)
• In-depth knowledge of BDC products, services, policies and procedures
• Excellent negotiation skills and a focus on results
• Team player with a thorough understanding of the dynamics of small business and underserved markets
• Strong interpersonal and communication skills
• Strong organizational and time management skills to manage a high volume of client relationships
• Bilingualism (English and French) is an asset, depending on location #INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail]. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-size businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.