ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE - Edmonton

BDC; Saskatoon; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Wellness health care spending account

Defined Benefit Pension Plan

Hybrid work model

Job summary

BDC seeks an Account Manager, Virtual Banking Centre, to maintain client relationships in the small and stable business segment by phone or electronically. You will promote business development and client retention while applying sound credit judgment and collaborating with a team to deliver exceptional service.

The role emphasizes growth, profitability, and adherence to BDC policies, with a hybrid work model and opportunities for learning and development in a supportive environment.

Qualifications

• Bachelor's degree in Commerce or Business Administration.
• 3 to 5 years experience as a commercial banker; proven sales skills and passion for entrepreneurship.
• Proven talent in business development and client relationship management.
• Independent work capability with willingness to attend in-person branch activities.
• Ability to identify opportunities for financing and consulting services for entrepreneurs.
• Knowledge of BDC products, services, policies and procedures.
• Excellent negotiation skills with a results focus.
• Team orientation with understanding of small business dynamics.
• Strong interpersonal and communication skills.
• Strong time management to handle a high-volume client base.
• Bilingualism (English and French) is an asset, depending on location.

Responsibilities

• Develop and implement a client growth and retention strategy to build a long-term profitable loan portfolio.
• Identify and develop new business opportunities for financing and consulting services.
• Work as a team to provide outstanding client service and ensure smooth work sharing.
• Develop and implement an individual and group marketing plan aligned with portfolio strategy and goals.
• Use credit judgment to ensure loan proposals meet standards and policies.
• Analyze, negotiate and prepare high-quality loan proposals through due diligence and sound account management.
• Maintain awareness of policy changes and process improvements.

Skills

Sales skills

Relationship management

Negotiation skills

Independent work style

Team player

Education

Bachelor's degree in Commerce or Business Administration

Job description

We Are Banking At Another Level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

Position Overview

The Account Manager, Virtual Banking Centre, maintains relationships with clients in the small and stable business segment, by phone or electronically, in order to promote business development and client retention.

CHALLENGES TO BE MET

• Develop and implement a client growth and retention strategy in a large, high volume portfolio, to build a long-term profitable loan portfolio with clients, while providing high quality client service.
• Identify and develop new business opportunities for financing and consulting services while focusing on the development of current portfolios.
• Work as a team to provide outstanding client service and ensure smooth work sharing.
• Develop and implement an individual and group marketing plan that is consistent with the strategy and goals of the Virtual Business Center portfolio. Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention.
• Use credit judgment to ensure loan proposals are of high quality, acceptable risk and meet established standards. Ensures that they meet accepted credit criteria and comply with BDC policies and procedures.
• Analyze, negotiate and prepare high quality loan proposals through thorough credit analysis, due diligence and sound account management practices.
• Maintain awareness of changes in policies, procedures, and processes.

What We Are Looking For

• Bachelor's degree in Commerce or Business Administration
• 3 to 5 years experience as a commercial banker; proven sales skills and passion for entrepreneurship
• Proven talent in business development and client relationship management
• Successful candidates will be comfortable working independently with minimal supervision while recognizing the importance of in-person branch attendance to support teamwork, knowledge sharing, and client service excellence.
• Ability to identify business opportunities for entrepreneurs who will benefit from BDC's unique suite of services (financing and consulting)
• In-depth knowledge of BDC products, services, policies and procedures
• Excellent negotiation skills and a focus on results
• Team player with a thorough understanding of the dynamics of small business and underserved markets
• Strong interpersonal and communication skills
• Strong organizational and time management skills to manage a high volume of client relationships
• Bilingualism (English and French) is an asset, depending on location

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.