ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE - Edmonton

BDC; Calgary; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible benefits

Defined Benefit Pension Plan

Wellness & health care spending

Five personal days

Sick days

Hybrid work model

Learning & development

Job summary

BDC is seeking an Account Manager for the Virtual Banking Centre to manage a high-volume client portfolio by phone and electronically, driving growth and retention for small business clients.

The role emphasizes proactive business development, credit analysis, and collaboration with teams to deliver exceptional client service. A commerce/business degree and 3–5 years in commercial banking with sales skills are required.

Qualifications

• Bachelor's degree in Commerce or Business Administration required.
• 3–5 years experience as a commercial banker with proven sales skills.
• Strong client relationship management and negotiation abilities.

Responsibilities

• Develop and implement a client growth and retention strategy for a high-volume portfolio.
• Identify and pursue new business opportunities for financing and consulting services.
• Collaborate with team to ensure outstanding client service and knowledge sharing.
• Develop marketing plans aligned with Virtual Business Center goals to hit profitability and retention targets.
• Perform credit analysis and prepare high-quality loan proposals in line with policies.

Skills

Commercial banking

Sales experience

Client relationships

Negotiation

Bilingual English/French

Education

Bachelor's degree in Commerce or Business Administration

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits , including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days , sick days as necessary , and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning , training and development , and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Account Manager, Virtual Banking Centre, maintains relationships with clients in the small and stable business segment, by phone or electronically, in order to promote business development and client retention.

CHALLENGES TO BE MET

• Develop and implement a client growth and retention strategy in a large, high volume portfolio, to build a long-term profitable loan portfolio with clients, while providing high quality client service.
• Identify and develop new business opportunities for financing and consulting services while focusing on the development of current portfolios.
• Work as a team to provide outstanding client service and ensure smooth work sharing.
• Develop and implement an individual and group marketing plan that is consistent with the strategy and goals of the Virtual Business Center portfolio. Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention.
• Use credit judgment to ensure loan proposals are of high quality, acceptable risk and meet established standards. Ensures that they meet accepted credit criteria and comply with BDC policies and procedures.
• Analyze, negotiate and prepare high quality loan proposals through thorough credit analysis, due diligence and sound account management practices.
• Maintain awareness of changes in policies, procedures, and processes.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Commerce or Business Administration
• 3 to 5 years experience as a commercial banker; proven sales skills and passion for entrepreneurship
• Proven talent in business development and client relationship management
• Successful candidates will be comfortable working independently with minimal supervision while recognizing the importance of in-person branch attendance to support teamwork, knowledge sharing, and client service excellence.
• Ability to identify business opportunities for entrepreneurs who will benefit from BDC's unique suite of services (financing and consulting)
• In-depth knowledge of BDC products, services, policies and procedures
• Excellent negotiation skills and a focus on results
• Team player with a thorough understanding of the dynamics of small business and underserved markets
• Strong interpersonal and communication skills
• Strong organizational and time management skills to manage a high volume of client relationships
• Bilingualism (English and French) is an asset, depending on location

#INDHP

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers , we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.