Account Manager, Territory

Socket.dev; Burlington; On-site; CAD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking an Account Manager for Inside Sales in Canada. You will drive sales within a defined territory, manage quotes and orders by phone, and build strong customer relationships to meet gross profit goals.

The role requires 1–2 years of sales or customer service experience, with emphasis on negotiation and effective communication. Proven ability to manage multiple tasks and coordinate with Purchasing and DSMs is valued.

Qualifications

• High School Diploma. A college degree is preferred, but is not required.
• 1 to 2 years previous sales or Customer Service experience.
• Wholesale distribution experience is preferred, but is not required.

Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities.
• Work closely with assigned, existing, and potential customers in a defined territory.
• Maintain customer relations and files (quotes, correspondence, plans, problems) and update information in the system.
• Enter quotes and orders into the system while on the phone with the customer.
• Advise District Sales Managers of pending quotations, bids, leads, and sales possibilities.
• Establish GP% to be used in bids, process returns, and manage back-order reports.
• Maintain contact with Purchasing Dept about stock levels and pricing discrepancies.
• Participate in vendor shows, product training, association meetings, and promotions.

Skills

Attention to detail

Clear phone voice

Communication skills

Diplomacy

Problem solving

Negotiation

Organization

Selling skills

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Job Title: Account Manager Department: Inside Sales

Reports To: Inside Sales Manager Reader Groups: All Notes Users

Key Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
• Works closley with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.

The additional Key Responsibilities below apply to Account Managers assigned to Power & Tel of Canada:

• Transmits a daily order sales summary to the National Sales Manager.
• Issues direct/drop shipments and POs when required.
• Daily entering and review of QSAs
• Daily activity reports to GM and ISM
• Assists in planning, designing & launching email promos
• Process VISA, Mastercard, debit card payments
• AR follow-up & calls to customers
• Product search e.g. substitutes, approx for specific applications
• Price negotiations
• POs for "Drop Ship" tickets

Skills Needed

• Attention to detail, clear phone voice and excellent communication skills a must.
• Customer/Employee relations using motivation and dipolmany in difficult situations
• Flexible to change, general computer skills including Microsoft Office
• Strong - problem solving, negotiation, organization, and selling skills

Minimum Educational Requirements

High School Diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.