Senior Account Manager

Jodie Inc.; Ottawa; Remote; CAD 215,000 - 270,000; Full time

Benefits offered by this job

30 days paid annual leave

GBP 2,000 learning budget

Job summary

Jodie Inc. is seeking a high-impact Customer Success professional to own a portfolio of business customers in North America. You will drive renewal forecasts, use product usage metrics to identify risk, and expand accounts through strategic locations and integrations.

You’ll communicate clearly with owners and coordinate with product and engineering to resolve recurring issues. You’ll work from Canada/US with a 40-hour week and a standard Eastern Time schedule, focusing on customer value,

Qualifications

• Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
• Ability to discuss commercial terms and explain technical products in everyday language.
• Strong judgment with account data and forecasting.

Responsibilities

• Own a portfolio of business customers with clear success plans and renewal forecast.
• Use activation, call quality and product usage to spot risk early and plan recovery.
• Grow accounts with the right locations, workflows and integrations with a business case for each.
• Coordinate with product/engineering to address recurring customer problems and close the loop.

Skills

Account management

B2B SaaS

Forecasting

CRM hygiene

Commercial terms

Tools

CRM

Job description

Help business owners get lasting value from Jodie. Own the relationship from the first successful call through renewal and expansion, with a clear view of what each customer needs to achieve.

The work matters.

Jodie AI is a UK company building an AI receptionist for busy businesses. Jodie answerscalls, captures the important details and helps owners get back to customers, even whenthey can't pick up themselves.

Serve US and Canadian business owners during their working day. Share regional feedback and leave clear handovers for the London team.

What you'll own

• Own a portfolio of business customers, with clear success plans, useful check-ins and an accurate renewal forecast.
• Use activation, call quality and product usage to spot risk early and agree a practical recovery plan.
• Grow accounts through the right locations, workflows and integrations, with a clear business case for every recommendation.
• Bring recurring customer problems to product and engineering, and close the loop when they are solved.

What you'll bring

• Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
• Confidence discussing commercial terms and explaining technical products in everyday language.
• Sound judgement with account data, CRM hygiene and forecasting.
• An ability to earn trust with busy business owners and follow through on difficult conversations.

Useful, but not essential

Experience with small businesses, multi-location accounts, telephony or CRM integrations.

You don't need a particular degree or every nice-to-have. Show us the relevant workyou've done and how you think.

Your first 90 days

A starting point we'll shape together, with clear priorities and support.

• By day 30

  Learn the product, listen to customer calls and map the health of your initial accounts.

• By day 60

  Take ownership of account plans, renewals and the highest-priority customer risks.

• By day 90

  Show progress on adoption and retention, with a credible expansion pipeline and a dependable forecast.

Where and when you'll work

Full-time, 40 hours a week, Monday to Friday. Based in the US or Canada, working an agreed eight-hour schedule within 08:00-18:00 Eastern Time. Your exact schedule is agreed before offer.

You'll need to be based in one of the listed countries. We'll confirm the employingarrangement, local benefits and any location restrictions with you before moving toan offer.

Tell us your location and whether you need visa sponsorship when you apply. We willdiscuss feasibility early; sponsorship and relocation support are not guaranteed.

What you'll earn

Annual base salary, before tax

US$180k - US$225k USD

Total annual on-target earnings (base + commission)

Annual base salary, before tax

CA$215k - CA$270k CAD

Total annual on-target earnings (base + commission)

Where you sit in the range reflects the scope you can own and the relevant skills youbring. We discuss this early, using the published band rather than your previous salary.

On-target earnings (OTE) are total earnings at 100% of target, not guaranteed pay.We explain targets, ramp-up, commission rates and payment timing before you acceptan offer.

The benefits

01 Pay worth moving for

A published salary range for every role. Sales roles show base pay and on-target earnings separately, so you know exactly what you are considering.

02 Proper time off

30 days of paid annual leave, plus the public holidays where you work. Time to switch off, come back fresh and have a life outside work.

03 Keep getting better

A GBP 2,000 annual learning budget, or local-currency equivalent, for useful courses, books and conferences. Build skills you can put to work.

04 Tools that do the job

A company laptop, the software you need and a suitable workspace setup. Remote roles include support getting your home workspace ready.

05 Support for your future

A 5% employer pension contribution for UK employees. Regional retirement contributions and benefits are set out in your local offer.

06 Room to make a difference

Own meaningful work, speak directly with the people making decisions and see your ideas reach customers. Clear priorities and useful feedback.

The package above is for full-time employees. Local eligibility and benefit differenceswill be set out in your offer. Statutory entitlements apply in the country where you areemployed.

A clear, practical hiring process

• A first conversation. Talk about your experience, the work, location andcompensation.
• A look at how you work. Talk through an anonymised account scenario and how you would approach a renewal at risk. We'll share the format and expected time beforehand.
• Meet the team. Discuss the way we'd work together, ask your questionsand review next steps.

We use role-related evidence to make decisions. Please don't share confidential work orcustomer information. Tell us if an adjustment would help you show your strengths.