Account Manager - Member Services (Remote)

Info-Tech Research; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to oversee client relationships and drive account growth. In this dynamic role, you will manage a book of business, ensuring high-quality service delivery and effective cross-selling strategies. Your ability to critically assess client needs and communicate value propositions will be key to renewing memberships and expanding accounts. This position offers an excellent opportunity to leverage your skills in a collaborative environment, contributing to the success of both clients and the organization. If you are passionate about client success and have a strong background in account management, this role is perfect for you.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market is preferred.

Responsibilities

• Manage a book of business by providing operational and client support.
• Create and execute sales and service activity plans.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Tools

CRM

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and eventually leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

Education and Experience

1. University degree.
2. 3+ years of Account Management experience, with a proven track record of success.
3. Experience working in the IT Research and Advisory market.
4. Experience working as part of a team is an asset.

Skills

1. Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value propositions and communicate clearly to members. Understand client needs/requests and relay them appropriately or seek analyst support.
2. Planning & Organization: Set daily schedules, plan territory, and establish plans for account growth.
3. Time Management: Manage the member lifecycle, schedule calls, and prioritize tasks effectively.
4. Goal Setting: Set personal goals related to conversations, demonstrate commitment to professional development, and take ownership of performance. Monitor progress and seek assistance when off pace.
5. Active Listening: Identify client needs, ask insightful questions, and listen attentively.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other legally protected factors. Upon request, ITRG will ensure, to the extent possible, that accommodations are available throughout the recruitment and hiring process.