Account Manager - Member Services (Remote)

Info-Tech Research Group; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking an Account Manager for Member Services to enhance client relationships and drive membership renewals. This remote role involves managing member interactions, executing strategic plans, and ensuring the delivery of high-quality service. The ideal candidate will have a university degree, 3+ years of account management experience, and a strong background in the IT Research and Advisory market. Join a dynamic team where your contributions will directly impact client success and account growth. If you are passionate about client service and have a proven track record in account management, this is the opportunity for you.

Qualifications

• 3+ years of Account Management experience with a proven success record.
• Experience in the IT Research and Advisory market is essential.

Responsibilities

• Manage a book of business by providing operational and client support.
• Create and execute sales and service activity plans for member engagement.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Tools

CRM

Job description

Join to apply for the Account Manager - Member Services (Remote) role at Info-Tech Research Group.

As an Account Manager, you will manage a book of business by providing operational, administrative, and call-based client support and relationship management with the goal of renewing memberships and growing accounts through effective cross-selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience with a proven success record.
• Experience in the IT Research and Advisory market.
• Teamwork experience is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information, communicate clearly, understand client needs, and find support when needed.
• Planning & Organization: Set daily schedules, plan territories, and account growth strategies.
• Time Management: Prioritize tasks, manage the member lifecycle, and schedule calls effectively.
• Goal Setting: Own professional development goals, monitor progress, and seek help when off pace.
• Active Listening: Identify client needs, ask insightful questions, and listen effectively.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Accommodation will be provided upon request during the recruitment process.