Account Manager - Member Services (Remote)

Info-Tech Research; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to enhance client relationships and drive membership renewals. In this dynamic role, you will create and execute strategic sales plans, manage the member lifecycle, and ensure high-quality service delivery. Your critical thinking and organizational skills will be essential as you navigate complex information and foster strong client connections. This position offers a unique opportunity to grow within a supportive environment that values professional development and teamwork. If you're passionate about client success and eager to make an impact, this role is perfect for you.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Ability to assimilate complex information and communicate clearly.

Responsibilities

• Manage member lifecycle tasks and lead calls with account stakeholders.
• Deliver high quality service to drive renewal and future sales.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Tools

CRM

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
• Time Management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
• Goal Setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manages goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
• Active Listening: Able to identify client needs; asks great questions & listens.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.