Account Manager - Major Projects

HSS ProService Marketplace; Southwestern Ontario; Hybrid; CAD 85,000 - 122,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Your birthday off every year to spend

Healthcare Cashback Plan with money

Flexible and hybrid working

Free onsite gym at head office

Training and development opportunities

Discounts and cashback through our/per

Flexible benefits including Cycle to W

Job summary

HSS ProService Marketplace is hiring an Account Manager (Major Projects) to keep our infrastructure projects moving. You’ll join the Infrastructure team, own key projects within major customer accounts, build relationships with site teams and stakeholders, and help deliver exceptional project outcomes.

You’ll identify revenue opportunities, coordinate plant and services, monitor performance, and provide updates to the wider team.

Qualifications

• Experience in construction, infrastructure, hire, utilities, civil engineering or building materials.
• Strong relationship-building skills with customers on live project sites.
• Commercial awareness and ability to identify opportunities to grow revenue.
• Proactive, solutions-focused approach with excellent problem-solving.
• Strong organisational skills to manage multiple projects.
• Excellent communication and ability to influence stakeholders.
• Self-motivated, able to work independently within a collaborative team.
• Full UK driving licence.

Responsibilities

• Manage a portfolio of live infrastructure projects across key customer accounts.
• Build strong relationships with site managers, project teams, buyers and operational stakeholders.
• Coordinate the supply of plant, equipment, consumables and services across live project environments.
• Work alongside the Key Account Manager to maximise revenue across each customer account.
• Identify opportunities to increase spend through additional products, services and project requirements.
• Conduct regular site visits to understand customer needs and maintain strong relationships.
• Work collaboratively with Operations, Supply Chain and Customer Service teams to ensure projects run smoothly.
• Monitor project performance, service levels and customer satisfaction.
• Resolve issues quickly, taking ownership through to completion.
• Provide project updates, forecasts and commercial insight to the wider Infrastructure team.

Skills

Account management

Relationship-building

Commercial awareness

Problem-solving

Organisational skills

Communication skills

Independent yet collaborative

Full UK driving licence

Job description

A typical day as an Account Manager (Major Projects)

No two days look exactly the same here, and that’s part of what makes it work.

As an Account Manager, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You’ll be trusted to get stuck in, make decisions, and see things through.

What you’ll be doing

You’ll join our growing Infrastructure team, supporting some of the UK's largest construction projects including HS2, the Lower Thames Crossing and other nationally significant programmes. Working alongside our Key Account Managers, you’ll take ownership of key projects within major customer accounts, building strong relationships with site teams and stakeholders, ensuring exceptional project delivery, and identifying opportunities to grow revenue across every project.

• Manage a portfolio of live infrastructure projects across key customer accounts
• Build strong relationships with site managers, project teams, buyers and operational stakeholders
• Coordinate the supply of plant, equipment, consumables and services across live project environments
• Work alongside the Key Account Manager to maximise revenue across each customer account
• Identify opportunities to increase spend through additional products, services and project requirements
• Conduct regular site visits to understand customer needs and maintain strong relationships
• Work collaboratively with Operations, Supply Chain and Customer Service teams to ensure projects run smoothly
• Monitor project performance, service levels and customer satisfaction
• Resolve issues quickly, taking ownership through to completion
• Provide project updates, forecasts and commercial insight to the wider Infrastructure team

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

• Experience within construction, infrastructure, hire, utilities, civil engineering or building materials
• Strong relationship-building skills with the confidence to work with customers on live project sites
• Commercial awareness with the ability to identify opportunities to grow revenue
• A proactive, solutions-focused approach with excellent problem-solving skills
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Excellent communication skills and the confidence to influence a wide range of stakeholders
• Self-motivated with the ability to work independently whilst being part of a collaborative team
• Full UK driving licence

Most importantly, you’ll bring the mindset of a Pro:

• You take ownership
• You communicate clearly
• You work collaboratively
• You look for better ways to do things
• You see things through properly

What you’ll get back

• 25 days holiday plus bank holidays
• Your birthday off every year to spend how you want
• Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
• Flexible and hybrid working
• Free onsite gym at head office
• Training and development opportunities to keep growing your skills and career
• Discounts and cashback through our perks platform
• Flexible benefits including Cycle to Work and Holiday Buy

What it’s like here

At HSS ProService, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people. The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That Means

• Say it. Own it. See it through.
• Bring in the people power.
• Be straight, be clear.
• Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

We’re on it. Together.

Always making it better.

We’re building a revolution!

Big ideas. Smart tech. Great people.

We’re building something new and having fun doing it. If you’ve got ideas, energy, and up for a challenge, you’ll fit right in.