Account Manager

Exchange Technology Services; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

RRSP with company matching

Employee Share Purchase Plan

Onsite gym

Subsidized phone plan

Professional development

Collaborative and innovative work env

Job summary

Exchange Technology Services in Winnipeg seeks an Account Manager to drive new business and grow client relationships. You’ll serve as a trusted advisor, linking technology investments with business objectives through managed IT, cybersecurity, and professional services.

The role combines business development with a consultative sales approach, requiring the ability to uncover client needs and collaborate with technical teams to deliver exceptional outcomes.

Qualifications

• Proven track record of achieving sales targets and growing revenue.
• Experience in account management, business development, technology sales, or managed services.
• Experience in MSP/VAR/IT services environment preferred.

Responsibilities

• Drive new business acquisition and grow existing client relationships.
• Act as trusted advisor to clients, aligning technology investments with business objectives.
• Collaborate with technical teams to deliver customer outcomes and upsell/cross-sell opportunities.
• Coordinate onboarding, proposals, and presentations to transition from sales to service delivery.
• Maintain CRM data, forecast pipelines, and report on KPIs to leadership.

Skills

Business development

Account management

Technology sales

Managed services

MSP knowledge

Education

Post-secondary education in Business, Sales, Marketing, IT

Job description

About Us

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Job Overview

Reporting to the Director of Business Development, the Account Manager is responsible for driving new business acquisition while developing and growing existing client relationships. This role serves as a trusted advisor to clients, helping organizations align technology investments with business objectives through managed IT services, cybersecurity, and professional services.

The ideal candidate combines strong business development skills with a consultative sales approach and a passion for technology. They are skilled at uncovering client needs, identifying opportunities, and collaborating with technical teams to deliver exceptional customer outcomes.

Key Responsibilities

Business Development

• Identify, qualify, and pursue new business opportunities within target markets and industries.
• Prospect through networking, referrals, cold outreach, events, social selling, and strategic partnerships.
• Develop and execute territory and account growth strategies.
• Build relationships with decision-makers, executives, and key stakeholders.
• Manage the sales cycle from initial discovery through proposal presentation and contract execution.
• Maintain an active sales pipeline and consistently achieve sales targets.

Account Management

• Serve as the primary relationship manager for assigned accounts.
• Conduct regular client meetings, business reviews, and strategic planning sessions.
• Develop a deep understanding of client business objectives, challenges, and technology needs.
• Act as a trusted advisor by recommending solutions that improve productivity, security, and operational efficiency.
• Identify opportunities for upselling, cross-selling, and expanding services.
• Ensure client satisfaction and retention through proactive engagement.

Client Success & Strategic Planning

• Facilitate Quarterly Business Reviews (QBRs) and account planning meetings.
• Review service performance, emerging technologies, and future initiatives with clients.
• Collaborate with service delivery teams to address concerns and improve client outcomes.
• Monitor client health, risks, and growth opportunities.
• Assist with renewals and contract negotiations.

Collaboration

• Work closely with technical sales engineers, project managers, service delivery teams, and leadership.
• Coordinate client onboarding and implementation efforts.
• Assist with RFPs, proposals, statements of work, and presentations.
• Ensure a seamless transition from sales to service delivery.

CRM & Reporting

• Maintain accurate account information, pipeline activity, and forecasting within CRM systems.
• Track key performance indicators, revenue growth, and sales activities.
• Prepare reports and updates for leadership.
• Participate in strategic planning and sales reviews.
• Additional responsibilities as assigned.

Qualifications

Education & Experience

• Post-secondary education in Business, Sales, Marketing, Information Technology, or a related field preferred.
• 1 - 3+ years of experience in account management, business development, technology sales, or managed services.
• Proven track record of achieving sales targets and growing revenue.
• Experience working within an MSP, VAR, technology integrator, software provider, or related IT services environment is preferred.

Knowledge, Skills & Abilities

• Some knowledge of managed IT services, Microsoft 365, cybersecurity solutions, cloud services, networking, infrastructure, business continuity, disaster recovery, and professional services.
• Deep technical expertise is not required; the ability to communicate technology solutions to business audiences is essential.

Working Conditions

• Must be able to obtain and maintain a clear criminal record check
• Physically able to perform all listed job duties
• Work performed primarily in an office environment
• Manual dexterity required to use desktop computer and telephone
• This role involves working in a variety of environments and includes regular interaction with staff and members of the public
• This position is eligible for the Mileage Reimbursement Program, as it requires travel to client sites
• Various shifts at a fast pace to meet service level requirements of our clients

What We Offer

• Competitive salary and benefits package
• Registered Retirement Savings Plan with Company Matching
• Employee Share Purchase Plan
• Onsite Gym
• Subsidized Phone Plan
• Opportunities for professional development and career growth
• Collaborative and innovative work environment

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [e-mail] if you have any questions.