Account Manager, Healthcare

GardaWorld; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

GardaWorld is seeking a proactive Account Manager for its Healthcare Security Portfolio. This role involves managing key client relationships, supporting field teams, and ensuring high standards of service delivery in a demanding healthcare environment. The ideal candidate will have strong leadership skills and a passion for operational excellence.

Benefits

Competitive salary and performance-based incentives

Comprehensive health and benefits package

Company vehicle or mileage reimbursement

Opportunities for professional development

Qualifications

• 3–5 years of experience in operations or client management within healthcare and security sectors.
• Strong leadership, coaching, and team development skills.

Responsibilities

• Serve as the primary point of contact for all assigned healthcare clients.
• Build and maintain strong relationships with site stakeholders.
• Oversee the day-to-day operations of each site.

Skills

Leadership

Communication

Organization

Tools

Microsoft Office 365

Job description

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Business Unit: Security Services

Career Area: Operations and Administration

Location:

Toronto, Ontario, CA

Lead with Purpose as an Account Manager – Healthcare Security Portfolio

Are you a people-first leader with a passion for operational excellence in a critical sector? GardaWorld is expanding and seeking an Account Manager to oversee and grow our healthcare client portfolio. In this high-impact role, you'll manage key relationships, support field teams, and ensure that our security operations meet the highest standards of service delivery and client satisfaction.

Healthcare is a demanding environment, and we're looking for a proactive professional who values trust, responsiveness, and professionalism when protecting people and facilities in this vital sector.

What's in it for you?

• Competitive salary and performance-based incentives
• Comprehensive health and benefits package
• Company vehicle or mileage reimbursement
• Supportive, team-driven environment with access to industry-leading resources
• Opportunities for professional development and advancement through GardaWorld Campus
• The chance to make a real impact in a meaningful sector

Responsibilities for Account Manager – Healthcare Sites:

• Serve as the primary point of contact for all assigned healthcare clients
• Build and maintain strong relationships with site stakeholders, ensuring satisfaction and retention
• Lead and support a team of Embedded Managers, Supervisors, and frontline guards across multiple healthcare locations
• Oversee the day-to-day operations of each site and ensure 24/7 service delivery through collaboration with the Control Centre
• Monitor and manage KPIs including open shifts, sub usage, and overtime
• Conduct regular site visits, staff coaching, and performance evaluations
• Collaborate with Talent Acquisition, Payroll, and Billing teams to ensure smooth and accurate operations
• Continuously assess client needs and identify opportunities to add value through GardaWorld’s full suite of services
• Ensure documentation such as client management lists and staffing records are up to date
• Support business growth in coordination with the Business Development team

Qualifications for Account Manager – Healthcare Sites:

• 3–5 years of experience in operations or client management within healthcare and security sectors
• Strong leadership, coaching, and team development skills
• Excellent verbal and written communication skills, including comfort with client presentations
• Highly organized, with the ability to manage competing priorities in a fast-paced environment
• Proficient in Microsoft Office 365
• Self-starter with a strong sense of accountability and follow-through
• Valid driver’s license and access to a vehicle for site travel
• Eligible to work in Canada

This is a great opportunity to join a team that plays a vital role in protecting essential facilities in our communities. If you're driven by service, leadership, and impact, GardaWorld invites you to bring your experience to our healthcare security operations.

SSTOR

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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