Account Manager, E-Solutions

Cotton Candy Inc.; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

Cotton Candy Inc. seeks an Account Manager to drive online store initiatives and manage client relationships in Mississauga. The role requires excellent communication and organizational skills, focusing on delivering exceptional client service and identifying new business opportunities. Join a dynamic team in a rapidly growing marketing company that values its employees!

Benefits

4 weeks of paid time off

Opportunity to participate in Benefit Program

Creative and client-focused work environment

Qualifications

• Proven experience in sales or account management, ideally in promotional products.
• Understanding of online store builds and product knowledge.
• Bilingual in French is considered an asset.

Responsibilities

• Develop relationships with clients and manage their online store initiatives.
• Collaborate with teams for the development of e-stores and client onboarding.
• Monitor inventory and sales performance for assigned accounts.

Skills

Communication

Client focused approach

Strong work ethic

Creative thinking

Leadership

Education

University or College education

Tools

Microsoft Office

Outlook

Job description

This range is provided by Cotton Candy Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$65,000.00/yr

Direct message the job poster from Cotton Candy Inc.

Director of Human Resources at Cotton Candy Inc.

Cotton Candy is an award-winning marketing company that enables organizations across North America to generate positive awareness, recognize or reward their employees, and express their gratitude, all by using corporate branded merchandise.

We provide our responsibly sourced, quality, branded products through ‘Special Orders’ (one-time only) and online Program Sales (company catalog stores), and support both with a suite of related services that includes Account Management, Graphic Design, Technology, Screen Printing and Embroidery, Kitting & Fulfillment, and Inventory Management.

Professionals all, we are united in passion and enthusiasm for our craft and thrive in our deep-rooted culture of teamwork, tenacity, and commitment to excellence. We keep our promises, and we never stop searching for ways to champion our clients’ brands.

Where do you come in?

We are seeking a dynamic and results-driven Account Manager to join our E Solutions team in our Mississauga location. In this role, your core focus will be in working with assigned clients to manage their online store initiatives including product selection, inventory management, pricing and preparation for online store client access.

With a broad knowledge of branded merchandise, the Account Manager, E-Solutions will look for new business opportunities within their accounts, and ensure overall client satisfaction.

This role requires strong organizational skills, excellent attention to detail, effective interpersonal skills, and the ability to multi task on numerous facets of the business.

You will be responsible for providing the highest level of client service in the business while striving to maintain standards of professionalism that set the bar for an entire industry. You will do whatever it takes to meet every deadline; in short, become a quintessential Cotton Candy team member.

• Develop positive, respectful, long-term relationships between Cotton Candy and E-solution Clients.
• Work with the Director of Operations to establish online store sales goals for each client that fall under each Account Managers realm of responsibility.
• Responsible for onboarding new clients.
• Collaborate with Tech Team, Marketing and Design team and Warehousing team prior to commencing development of each new client online store program to ensure that all requirements of the online store are understood in advance of development.
• Develop clear and concise schedules/plans for each client e-store build and/or modifications to existing e-stores with assigned timelines and designated task related responsibilities.
• Work with clients to select new items to be offered on their store platforms and determine which items require removal.
• Brief and work with strategic sourcing specialists to source, quote and present product offerings, primarily utilizing our preferred programs suppliers which will ensure better pricing and deeper levels of inventory.
• Gain a high-level understanding of each client’s business, industry trends and goals.
• Utilize the online store to promote and support new sales opportunities with knowledge of the client’s objectives and business cycles, annual events, and marketing initiatives.
• Alongside purchasing team, ensure ongoing monitoring of inventory levels, initial buys, re-buys, and liquidation of discontinued stock, and review reports with feedback to client as to site progress and future recommendations.
• Understand the inner workings of company store programs including how the sites work and the numerous features we offer our clients, and be able to present high level understanding of the numerous functionalities offered through our e store platforms.
• Responsible for understanding the legal requirements as set out in the client agreements and will further be able to address all key performance indicators.
• Attend local supplier trade shows and in house supplier presentations.

What are we looking for?

• University or College education
• Proven experience in sales or account management, ideally in the promotional product or related industry with a track record of exemplary relationship building
• Understanding of online store builds
• Strong product knowledge
• Excellent communication skills and ability to work effectively within a team
• Demonstrated leadership in academic, athletic, civic and/or professional endeavors
• Fluent with Microsoft Office and Outlook software
• Excellent attention to detail
• Strong work ethic
• Client focused approach to business
• Ability to prioritize and manage time effectively
• Creative and Innovative thinking
• Bilingual in French is considered a strong asset

What’s in it for you?

• Permanent position with a rapidly growing, dynamic organization
• Opportunity to work in a creative, client-focused, results driven organization who truly values their employees
• Total of 4 weeks of paid time off
• Opportunity to participate in Benefit Program
• Best of all, you get to be a part of the Cotton Candy Team!

** Cotton Candy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services and Marketing Services

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