Account Manager (E-commerce)

Impulso Media; Toronto; Hybrid; MXN 625,000 - 834,000; Full time

Benefits offered by this job

Fully remote

Job summary

Impulso Media in Mexico is hiring an Account Manager to strategically lead 2–4 Shopify DTC brand clients. You’ll be the primary contact for your clients, the glue across paid, email, social, creative, and production teams, and turn goals into campaigns that move the needle.

You’ll own accounts end to end, mentor a Junior Account Manager, and have a clear path into leadership as the agency grows, while operating 100% remotely from Mexico for North American brands.

Qualifications

• Fluent, confident English, both spoken and written.
• 3 to 5+ years in e-commerce, brand or agency side.
• Strong grasp of digital marketing across paid, email, social, analytics.
• Comfort with Klaviyo, Shopify, Asana, Airtable and Slack.
• AI-fluent; comfortable working with LLM tools daily.
• Ability to own cross-functional projects end to end and overlap with EST hours.

Responsibilities

• Lead 2–4 Shopify DTC brands; be the face of Impulso for these accounts.
• Run monthly client success calls; set agenda, deliver insights, drive decisions.
• Strategic orchestration across paid, email, social, creative, and production teams.
• Create campaign briefs, channel mix, and budget allocations per client.
• Provide brand-level strategy: positioning, seasonal calendar, concepts, direction.
• Review KPIs across Meta, Google Ads, Klaviyo, and Shopify; present roadmaps.

Skills

E-commerce account management

Client relationship management

Digital marketing

Cross-functional leadership

English fluency

AI fluency

Tools

Klaviyo

Shopify

Asana

Airtable

Slack

Job description

We’re a full-service DTC e-commerce growth agency headquartered in Toronto, Canada. We help scale Shopify + WooCommerce brands with $1M–$25M in annual revenue through paid media, email/retention, creative, social, production, and influencer marketing.

Our clients span apparel, wellness, sports, lifestyle, outdoor, and alcohol. Brands we treat like our own.

We’ve doubled our team in the last year and are now building out our Latin America arm, led directly by our founder, who’s based in Mexico.

The role

We’re hiring an Account Manager to strategically lead 2-4 of our Shopify DTC brand clients. You’ll be the primary point of contact for your clients, the strategic glue across our paid, email, social, creative, and production teams, and the person who turns a client’s goals into real campaigns that move the needle.

You’ll own your accounts end to end, mentor one Junior Account Manager on your pod, and have a clear path into leadership as the agency grows.

A note on English

This role is 100% client-facing with North American brands. Fluent, confident spoken and written English is non-negotiable. If your English isn’t at a level where you’d feel comfortable leading a strategic client call tomorrow, this role isn’t the right fit.

What you’ll own

• Own the full client relationship for 2 to 4 Shopify DTC brands. You’re the face of Impulso for those accounts.
• Monthly client success calls, where you set the agenda, deliver insights, and drive next-step decisions
• Strategic orchestration across our paid, email, social, creative, and production teams
• Campaign briefs, channel mix, and budget allocation per client
• Brand-level strategy: positioning, seasonal calendar, campaign concepts, creative direction
• KPI review across Meta, Google Ads, Klaviyo, and Shopify. Interpret trends and present roadmaps to clients.
• Mentoring a junior account manager on your pod
• Proactively surfacing upsell and expansion opportunities. We call it “bringing the offence.”

What you bring

• Fluent, confident English, both spoken and written. This is a requirement.
• 3 to 5+ years in e-commerce, either brand side or agency side.
• Strong grasp of digital marketing fundamentals across paid media, email, social, creative, and analytics
• Comfort working inside Klaviyo, Shopify, Asana, Airtable, and Slack (or equivalents)
• AI-fluent. Our team runs on Claude and other LLMs daily.
• Able to own cross-functional projects end to end: brief, schedule, deliver, measure, iterate
• Able to work 9-5 EST, our team is Toronto-based, so your day should overlap heavily with ours

Nice to have

• Previous experience in a fast-moving digital agency
• Hands-on DTC experience with Shopify brands
• Experience managing international clients

What we offer

• Competitive USD-based compensation ($3,000 - $4,000 monthly depending on experience)
• Fully remote, based in Mexico
• Direct ownership of high-growth DTC brands across North America
• A clear growth path. The agency doubled last year, and senior strategy and leadership seats are opening.
• A culture built on momentum, ownership, and AI-forward thinking