Account Manager, Client Relations (Calgary or Edmonton)

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Calgary; On-site; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Paid vacation

Performance incentive

Defined benefit pension

Group insurance

Training & mentorship

Inclusive culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) invites a seasoned Account Manager, Client Relations to drive growth in our homeowner mortgage loan insurance portfolio. You will build and maintain strong relationships with internal and external clients and industry stakeholders, guiding them through the engagement cycle from prospecting to onboarding and ongoing management.

Travel is required, especially within Alberta, and you will deliver product training, identify opportunities, assess risks,

Qualifications

• University degree in finance, business administration or marketing.
• Minimum five years in mortgage industry; equivalent combos considered.
• Expertise in loan origination, insurance, and mortgage underwriting.
• Strong financial analysis and credit assessment for multi‑unit properties.
• Proficient in sales techniques and customer relationship management (CRM).
• Advanced presentation tools and computer systems skills.
• Excellent communication, negotiation and strategic relationship building in both official languages.
• Experience in training, group facilitation and professional presentations.

Responsibilities

• Develop and implement regional strategies for homeowner lending clients.
• Collaborate with Client Relations team to ensure a seamless client experience.
• Design tactical plans based on client needs and volumes with key decision-makers.
• Deliver targeted presentations and training to improve product knowledge.
• Lead strategic discussions with senior clients to identify opportunities.
• Monitor industry trends, client strategies, and operational shifts to inform CMHC’s direction.
• Represent CMHC at industry events and forums to strengthen relationships.

Skills

Bilingual

Financial analysis

CRM proficiency

Presentation skills

Negotiation

Relationship building

Sales techniques

Education

University degree in finance, business or marketing

Tools

CRM software

PowerPoint

MS Office

Job description

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Insurance Business Development team, in the Account Manager, Client Relations position, supporting the growth of our Homeowner Mortgage Loan Insurance portfolio. In this role, you will drive business growth by developing and maintaining strong relationships with internal and external clients, as well as industry stakeholders. You will identify opportunities to strengthen partnerships with CMHC. You will manage the full client engagement cycle, from prospecting and onboarding to ongoing relationship management, while actively promoting CMHC’s mortgage loan insurance products. You will identify risks, opportunities and provide advice and information transfer to clients including training on products, policies and tools to help strengthen their business.

Travel is required for this role and will vary based on lender needs, particularly within Alberta.

What You’ll Do

• Monitor and collaborate with management to develop and implement regional strategies for homeowner lending clients.
• Work closely with Client Relations team and management to ensure a seamless and consistent client experience.
• Design and implement tactical plans based on client needs and volumes, maintaining strong relationships with key decision-makers.
• Deliver targeted presentations and training to improve product knowledge and enhance application quality.
• Lead strategic discussions with senior clients to identify and implement opportunities and align with CMHC’s business objectives.
• Monitor and report on industry trends, client strategies, and operational shifts to inform CMHC’s direction.
• Represent CMHC at industry events and forums to strengthen relationships and promote our multi-unit offerings.

What You Should Have

• A university degree in finance, business administration, or marketing.
• A minimum of five years of experience in the mortgage industry. An equivalent combination of education and experience can be considered.
• An expertise in loan origination, insurance, and mortgage underwriting.
• Strong skills in financial analysis and credit assessment, especially for multi-unit properties.
• Proficient in sales techniques and customer relationship management (CRM).
• Advanced proficiency with presentation tools and computer systems.
• Excellent communication, negotiation, and strategic relationship-building abilities in both official languages.
• Experienced in training, group facilitation, and delivering professional presentations.

It Would Be Great If You Also Had

• A broad knowledge of CMHC's business, mandate and objectives.

Posting closing date

Note, the competition will remain active until filled.

Our Commitment to Diversity, Equity, and Inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.