Account Manager (Bilingual, English/Spanish) - 12 month contract

Just Energy; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join Just Energy as a Bilingual Account Manager (Spanish/English) for a 12-month contract. Leverage your customer service expertise to build strong client relationships and ensure exceptional experiences. You'll actively engage with clients, resolve issues, and support growth through top-notch service, all in a dynamic team environment that values your contributions.

Benefits

Competitive compensation

Health and wellness resources

Employee Assistance Programs

Free online self-development courses

Opportunities for growth and advancement

Recognition through employee award programs

Qualifications

• Bilingual in Spanish and English.
• Customer service or account management experience (2+ years).
• Excellent written and verbal communication skills.

Responsibilities

• First point of contact for customers via phone and email.
• Resolve issues and provide timely solutions.
• Maintain accurate client records.

Skills

Customer-focused

Excellent communication

Detail-oriented

Organized

Tech-savvy

Proactive

Solution-oriented

Collaborative

Self-motivated

Job description

Job Description

Description

Are you passionate about delivering exceptional customer experiences and building strong relationships? Do you enjoy solving problems and helping clients succeed? If so, we’d love to meet you!
We’re looking for a Bilingual Account Manager (Spanish/English) to join our dynamic team for a 12-month contract. In this role, you’ll be the trusted point of contact for our clients, helping them resolve issues, guiding them through solutions, and ensuring they always feel supported and valued.
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What You’ll Do:

As an Account Manager, you’ll play a key role in creating positive experiences and long-term relationships. You’ll:
• Be the first point of contact for customers via phone and email
• Listen actively and identify customer needs to provide helpful, timely solutions
• Build trust and rapport with customers and brokers through consistent communication
• Generate sales leads and support growth through outstanding service
• Resolve issues and follow up to ensure a great customer experience
• Maintain accurate client records and ensure all deliverables meet expectations
• Represent client interests internally and collaborate with teams to deliver results
• Support retention efforts by providing reliable, high-quality service
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What You Bring:

We’re looking for someone who is:
• Bilingual in Spanish and English
• Customer-focused with 2+ years of service or account management experience
• An excellent communicator (written and verbal)
• Detail-oriented, organized, and tech-savvy
• Proactive, solution-oriented, and great under pressure
• Collaborative and self-motivated, with a natural drive to succeed
• Bonus if you have experience working with brokers or in a fast-paced, client-facing environment!
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Why Join Us?

At Just Energy, we care about your personal and professional well-being. When you join us, you’ll gain access to:
• Competitive compensation
• Health and wellness resources
• Employee Assistance Programs
• Free online self-development courses
• Opportunities for growth and advancement
• Recognition through employee award programs
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Join a team where your impact counts.

Apply now and bring your customer service expertise to a company that values what you do.