Account Manager - Americas

Institut Rosell-Lallemand Inc.; Mirabel; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the nutraceutical industry is seeking an Account Manager to manage client portfolios and foster sales growth. Responsibilities include developing custom solutions, building lasting partnerships, and collaborating with internal teams. The ideal candidate will possess strong communication skills in both French and English, alongside advanced proficiency in office and CRM tools.

Qualifications

• Bilingual: excellent oral and written communication skills in French and English.
• Experience in managing client portfolios and developing tailored solutions.

Responsibilities

• Manage client portfolio while contributing to sales growth.
• Build strong business relationships and identify potential clients.
• Prepare and manage budgets related to accounts.

Skills

Communication skills

Attention to detail

Customer service orientation

Teamwork

Tools

CRM/CDP

Excel

Word

PowerPoint

Job description

Reporting to the Sales Manager - Americas, the Account Manager is responsible for managing their client portfolio while contributing to sales growth by acquiring new clients. They support their clients in their development (forecast management, soumissions, training, etc.) and collaborate with the team to achieve annual sales targets.

Responsibilities:

• Build and maintain strong and lasting business relationships with our commercial partners.
• Create a trust-based relationship with our clients to understand their needs and business objectives and propose tailored solutions.
• Actively participate in the development of complex custom formulations meeting the specific needs of each client.
• Effectively communicate the added value of our offer through personalized scientific and marketing presentations, using databases developed by our marketing services.
• Prepare and manage budgets related to your accounts (sales and expenses), support them with the commercial management, and monitor their monthly achievement against orders and sales forecasts.
• Respond to product information requests received during trade shows, on our website, or by phone/email.
• Identify and prospect potential clients to develop our client base.
• Participate in various promotional events such as conferences, fairs, meetings, and other events.
• Stay informed about recent developments, research, and scientific publications concerning the nutraceutical market in the Americas.
• Collaborate with various internal departments (production, quality control, scientific affairs, regulatory affairs, marketing, etc.).
• Follow up with clients and prospects via our CRM/CDP.
• Participate in various special assignments.

Note: The use of the masculine form is employed without discrimination and for the purpose of lightening the text.

• Patience and attention to detail
• Excellent oral and written communication skills in French and English
• Teamwork and customer service orientation
• Advanced computer skills (Excel, Word, PowerPoint, CRM/CDP)