Account Manager

JENNIFER L. MENNICKE ANDERSON; Vancouver; Hybrid; CAD 130,000 - 200,000; Full time

Benefits offered by this job

Flexible hybrid schedule

RRSP Matching plan

Comprehensive health benefits plan

Parental leave

Job summary

Deswik, a Sandvik Company, is seeking an Account Manager in Vancouver to oversee and grow our North American regional customer base using mining engineering and geology expertise. You will develop new business, manage accounts, draft proposals, and negotiate contracts while building relationships with frontline site teams, general managers and executives.

Travel ~30% with a flexible hybrid schedule. Join a global team of 100+ mining consultants and leverage Deswik software to deliver value and

Qualifications

• Degree-qualified in Mining Engineering or Geology.
• 5+ years’ experience in the mining industry in technical or operational roles.
• Solid understanding of site operations and what it takes to operate on site.
• Experience in sales or customer/stakeholder management and commercial negotiations.

Responsibilities

• Develop new business and manage current accounts; draft proposals and negotiate contracts.
• Build collaborative relationships with customer stakeholders at site, GM and executive levels.
• Support planning and delivery of software implementations and consulting services.
• Innovate in applying Deswik technology to solve mining problems.
• Exceed customer expectations by delivering value from existing investments and partnerships.
• Manage customer relationships professionally and address issues promptly.

Skills

Account management

Mining engineering

Geology

Sales negotiations

Stakeholder management

Education

Degree in Mining Engineering or Geology

Tools

Deswik tools

CRM software

Job description

Account Manager (Vancouver)

Department | Sales and Business Development

Location | Vancouver

As an Account Manager with Deswik, you will leverage your extensive mine planning experience to oversee and grow Deswik’s regional customer base across North America.

• Oversee and grow Deswik’s regional customer base
• Flexible, hybrid schedule: 2 days from home, 3 days in the office
• Apply your skills as a Mining Engineer or Geologist in a unique way

Given Deswik’s global reach, this role will require approximately 30% travel.

What You Will Do:

• Develop new business, manage current accounts, draft proposals and negotiate contracts
• Build collaborative relationships with customer stakeholders, including frontline site teams, general managers, and corporate executives
• Support the planning and delivery of high-quality software implementations and consulting services
• Innovate in applying Deswik technology to solve complex mining problems
• Exceed customer expectations by delivering increased value from existing investments and building genuine partnerships
• Manage customer relationships professionally, addressing any issues or concerns promptly

About You:

• Degree-qualified in Mining Engineering or Geology
• 5+ years’ experience in the mining industry, holding technical or operational positions
• Solid understanding of site operations, and knows what it takes to get things done on site
• Deep understanding of mining engineering and mining technical problems
• You have held previous sales or customer/stakeholder management roles and dealt with commercial negotiations
• Skilled in assembling people, technology, and processes to create mine planning systems
• Strong influencing skills, capable of supporting change management in large organizations and delivering value through your people skills
• You have a restless desire for things to be done better
• In your work, you use both EQ and IQ to solve problems and are known for doing what you say you will do
• You are great with technology and will become literate in the use of Deswik tools.
• Fluency with Deswik tools is a distinct advantage.

Deswik Benefits:

• Flexible, hybrid schedule – we work 2 days from home, 3 days in our Vancouver office.
• Opportunity to display your expertise in both people and technology.
• Engage in global knowledge sharing with our team of over 100 mining consultants.
• You will be trusted to do your job and have support when you need it.
• We’re a business run by engineers who understand your work and are committed to creating a positive workplace.

Compensation:

• Paid parental leave
• RRSP Matching plan
• Comprehensive health benefits plan
• Flexible, hybrid schedule - 2 days WFH, 3 days in office
• A competitive base salary between CAD 130,000 – CAD200,000 (dependent on skills and experience) + eligibility for annual performance bonus

About Deswik:

Deswik, a Sandvik Company , is a global leader in mine planning software and consulting, with over 500 professionals in 21 offices globally. Our tools are used at 1,000+ operations worldwide, and we invest heavily in R&D to stay ahead. We’re proud to be part of the mining industry’s digital transformation.

Please note: we are only considering applications from Canadian citizens, permanent residents or individuals on a valid work visa that do not require sponsorship.