Senior Account Manager

Savvy Talent; Vancouver; On-site; CAD 130,000 - 180,000; Full time

Benefits offered by this job

Annual performance reviews

2 weeks of paid vacation

Paid holidays

Job summary

Savvy Talent is looking for an experienced Account Manager in Vancouver to lead their customer success team focused on retention and revenue expansion. In this influential role, you'll manage client accounts, drive strategic relationships, and report directly to the founders.

The role requires expertise in account management, a data-driven mindset, and leadership skills. Benefits include a hybrid work model and a competitive salary of CAD 130,000 to 180,000 OTE.

Qualifications

• 6+ years of experience in customer success, account management, or commercial roles.
• 3+ years managing teams with a proven track record in retention or expansion metrics.
• Strong analytical skills with the ability to work from data.

Responsibilities

• Drive net revenue retention among existing clients.
• Influence pricing and packaging strategy.
• Lead the Account Management and Customer Success functions.
• Own the full customer lifecycle from onboarding to renewal.
• Build strategic relationships to win new accounts.

Skills

Customer success

Account management

Analytical skills

Communication skills

Team management

Job description

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

• Drive net revenue retention among existing clients by influencing platform spend
• Influence pricing and packaging strategy
• Lead and develop the Account Management and Customer Success functions
• Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
• Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
• Partner with product teams to ensure complex accounts are scoped and technically healthy
• Deliver pipeline, forecast, and retention reporting to senior leadership
• Build strategic relationships and win new accounts

Qualifications

• 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
• Proven track record owning a retention or expansion metric such as net revenue retention
• Experience building or scaling commercial playbooks and operating cadences
• Strong analytical skills with comfort working from data and customer signals
• Excellent verbal and written communication skills, with the ability to influence cross functionally
• Ability to thrive in a fast paced, ambiguous, high growth environment
• Experience at ad platforms or in the influencer marketing space is a plus
• Experience with two sided marketplaces is a plus

Benefits

• Salary: $130,000 to $180,000 CAD OTE
• Hybrid work model
• Annual performance and compensation reviews
• 2 weeks of paid vacation
• Paid local and federal holidays
• Paid sick leave
• Real autonomy and ownership over projects
• Growth potential as the company scales