Account Manager

Reimagined Parking Inc.; Toronto; Hybrid; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Health plans

Life & AD&D

STD

LTD

EAP

RRSP

Paid vacation

Job summary

Reimagined Parking Inc. in Toronto is seeking an Account Manager to supervise client-facing accounts, report to the General Manager, and coordinate end-to-end operations, including staffing and budgeting.

The role requires strong project management, excellent customer service, and experience in account management and revenue collection. You will lead recruitment, payroll records, and policy compliance while fostering a professional team environment.

Qualifications

• Customer service excellence and strong communication abilities.
• Ability to communicate effectively with team, management, and clients.
• Proficient in English (speaking, reading, writing).
• Knowledge of parking operations and procedures.
• Experience supervising staff and managing training and discipline.
• Ability to motivate and guide performance.
• Willingness to undergo pre-employment screening.
• Experience in account management and revenue collection.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as a key point of client contact to ensure delivery of high-quality service and evaluate performance.
• Interface with client representatives for status updates and assist in contract negotiations; support security planning and post-order reviews.
• Govern staffing operations by controlling labor costs and aligning schedules with client needs.
• Oversee recruitment, training development, and retention of staff; administer driving training.
• Maintain and submit payroll records and other associate data.
• Plan, assign, and direct work while coaching employees to improve productivity.
• Maintain professional environment; enforce policies and disciplinary actions when needed.
• Ensure compliance with laws and company policies across the team.
• Develop and direct account budgets and manage expenditures and inventory.
• Authorize expenditures and manage equipment, supplies, and vehicles for accounts.

Skills

Customer service

Communication

English proficiency

Parking operations

Supervisory practices

Staff supervision

Motivation & direction

Pre-employment screening

Account management

Revenue collection

Microsoft Office

Tools

Microsoft Office

Job description

Account Manager

Application Deadline: 30 September 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I9-D25_CA-TORONTO-SUPERVISORSUBURBAN

Reporting To: General Manager

Compensation: CA$65,000 - CA$70,000 / year

Description

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking’s client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditure, and budgeting.

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Must have the ability to speak, read and write English
• Knowledge of parking operations and procedures
• Knowledge of supervisory practices and procedures
• Skilled in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
• Experience in account management and revenue collection
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family