Support Service Manager

Reimagined Parking; Winnipeg; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Annual Discretionary Incentive plan

Comprehensive Health Plans

Life and AD&D

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

RRSP

Paid Vacation

Job summary

Reimagined Parking in Winnipeg is seeking a Support Service Manager to oversee daily operations of the department, supervise staff, and ensure service quality. Responsibilities include recruiting, training, vendor management, financial analysis, guest relations, and cross-functional coordination with HR and maintenance teams.

This leadership role reports to the General Manager and offers a comprehensive benefits package, opportunities for growth, and a dynamic, customer-focused work environment

Qualifications

• Bachelor's degree in business administration, management or related field is a plus.
• Minimum 5 years in a leadership role within parking management.
• Strong focus on customer service and client satisfaction.
• Proficiency in location, profit and loss analysis; revenue generation and direct marketing.
• Leadership and team-building abilities; experience with MS Word, Excel, PowerPoint; contract management software.
• Valid driver's license, reliable vehicle and clean driving record.

Responsibilities

• Supervise staff by assigning tasks, coaching, and supporting development.
• Lead hiring and onboarding of new employees for long-term success.
• Act as main contact for Maintenance, Parking Enforcement, and Office Operations.
• Oversee maintenance work orders, safety and timely project delivery.
• Find and onboard new vendors for business operations.
• Review P&L statements monthly or quarterly to meet financial goals.
• Manage employee schedules and timecards for coverage and compliance.
• Communicate with guests to address inquiries and resolve issues.
• Respond quickly to accidents or safety concerns.
• Maintain courteous communications with guests, clients, and team.
• Collaborate with HR on employee issues including disciplinary actions.
• Assist with accounts receivable, cash handling, and audits for financial accuracy.
• Respond to calls and emails, aiding parkers with inquiries.
• Handle special projects to support departmental and company goals.

Skills

Leadership

Customer service

P&L analysis

Revenue generation

Direct marketing

Team-building

Disciplinary actions

Vendor management

Communication

Driver's license

MS Word

MS Excel

PowerPoint

Contract management software

Education

Bachelor's degree in business administration, Management, or a related field

Tools

MS Word

MS Excel

PowerPoint

Contract management software

Job description

Support Service Manager

Application Deadline: 30 September 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I5-D10_CA-WINNIPEG-MAINTEN DEPT

Reporting To: General Manager

Compensation: CA$60,000 - CA$65,000 / year

Description

The Support Service Manager is responsible for leading and overseeing the department's daily operations, ensuring staff performance meets company standards, and facilitating effective communication across various functions. This role involves recruiting and training new employees, managing maintenance and vendor relationships, analyzing financial reports, and maintaining guest relations.

Key Responsibilities

• Supervise staff by assigning tasks, coaching, and supporting their development. Monitor performance to meet company standards.
• Lead hiring and training of new employees, ensuring smooth onboarding for long-term success.
• Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication.
• Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion.
• Find and onboard new vendors as needed for business operations.
• Review profit and loss statements and reports monthly or quarterly to help meet financial goals.
• Manage employee schedules and timecards to ensure adequate coverage and compliance.
• Communicate effectively with guests to address inquiries and resolve issues promptly.
• Respond quickly to accidents or safety concerns to ensure a resolution.
• Maintain courteous communication with guests, clients, and team members.
• Collaborate with HR on employee issues, including disciplinary actions.
• Assist with accounts receivable, cash handling, and regular audits for financial accuracy.
• Respond to calls and emails, helping parkers with their inquiries.
• Manage special projects and other tasks to support departmental and company goals.

Skills, Knowledge and Expertise

• Bachelor's degree in business administration, Management, or a related field a plus
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location, profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.
• Technologically proficient with MS Word, Excel, PowerPoint, and contract management software.
• Ability to work both independently and as part of a team.
• Valid driver’s license, reliable personal vehicle, and clean driving record.

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family