Account Manager

Auvik; Toronto; Hybrid; CAD 87,000 - 113,500; Full time

Benefits offered by this job

Stock options

Health and dental benefits

Wellness spending account

Remote working subsidies

Job summary

Auvik delivers cloud‑based network management software and supports IT teams across diverse environments. This role focuses on expanding revenue through strategic account management, driving adoption and renewals while aligning with Product, Sales, Marketing and Support to ensure client success.

You will manage relationships, run product demos, and identify upsell opportunities, contributing to long‑term partnerships and customer value.

Qualifications

• Experience in account management within SaaS or IT services.
• Ability to develop and execute strategic account plans.
• Strong understanding of IT concepts to grow service offerings.
• Proven sales track record with target attainment.
• Analytical, problem-solving and effective communicator.
• Excellent organizational and interpersonal skills.
• Capable of handling client concerns professionally and constructively.
• Demonstrated passion for technology and rapid learning.

Responsibilities

• Manage client relationships for a portfolio of customers.
• Help clients implement Auvik and drive product adoption.
• Meet or exceed revenue targets through upsell and cross-sell.
• Develop strategies to maximize product value and usage.
• Collaborate with onboarding, product and support teams.
• Conduct product demos and client training sessions.
• Collect and share feedback for product improvements.
• Address client issues promptly with professional solutions.

Skills

Account Management

SaaS Sales

Upselling & Cross-selling

IT Business Understanding

Communication

Negotiation

Problem Solving

Relationship Building

Education

Bachelor’s degree in IT/CS or related field

Tools

Salesforce

Job description

What's this role about?

Rule #1 of the Auvik Way: Wow our customers!

As a key player in Auvik's customer success team, you'll drive expansion and retention by helping our existing customers unlock the full value of our product—ultimately fueling revenue growth. You'll be a strategic partner to your accounts, guiding adoption, identifying upsell opportunities, and influencing renewals. Internally, you'll act as the customer’s voice across Product, Sales, Marketing, and Support, ensuring a seamless experience that supports both their success and Auvik's. You'll manage a portfolio of customers, lead them through implementation and product integration, and connect them to the right resources to maximize satisfaction and long‑term partnership.

What will I be doing?

• Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long‑term relationships.
• Support Customer Success: Understand your clients' needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use.
• Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross‑selling additional products or services to your accounts.
• Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik's features and are aware of new updates and developments.
• Collaborate with Teams: Work with Auvik's internal teams (e.g., onboarding, product, support) to ensure seamless client experiences and effective solutions.
• Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik's features to their full potential.
• Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams.
• Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs.

What are we looking for?

• Experience in Account Management: Proven ability to manage client relationships, particularly in a SaaS or IT service provider context, with a focus on driving revenue and demonstrating business value.
• Experience building strategic account plans: Experience developing and executing plans that drive product adoption and growth within customer accounts.
• Strong IT Business Understanding: A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings.
• Sales Skills: Comfortable identifying opportunities to upsell and cross‑sell, with a track record of meeting or exceeding sales targets.
• Analytical and Problem‑Solving Abilities: Strong ability to assess and address client challenges, and a knack for offering creative, practical solutions.
• Excellent communication, organizational and interpersonal skills.
• Ability to manage client concerns and conflicts with professionalism, ensuring positive outcomes.
• A passion for technology and the ability to quickly grasp new products, features, and functionalities.
• A commitment to continuous improvement.

Are there bonus points?

• Knowledge of IT infrastructure operations or IT service provider business concepts.
• Knowledge of Salesforce.

About Auvik

Auvik delivers cloud‑based network management software that gives IT teams instant visibility and control over their infrastructure—whether on‑site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis and alerting, so IT professionals and MSPs can manage complex, multi‑site environments with ease.

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Compensation Details

At Auvik, our compensation philosophy is to be market competitive, reward performance, reflect our commitment to equity and maintain transparency with our employees. We have defined job levels and compensation ranges for each of our markets we employ, based on research from various sources of market data, which are reviewed on a regular basis.

The hiring range for this position is listed below. Compensation offered for candidates in this role is based on a number of factors including job‑related skills, knowledge, and experience. These factors may cause your compensation to vary within the range outlined below.

In addition to cash compensation, all full‑time employees are granted stock options to share in Auvik's future successes. Auvik employees are eligible to participate in additional benefits and programs including our comprehensive health and dental benefits plan, Wellness spending account, GRSP matching program, flexible paid time off, paid parental leave program, and are eligible for remote working subsidies.

OTE (Base + Target Incentive) Range: $87,000—$113,500 CAD