System Support Technician I

Aviso; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental and insurance benefits

Generous vacation time

Retirement program matching

Education assistance

Regular social events

Job summary

Aviso Wealth in Vancouver is seeking a System Support Technician to join the IT End User Services team. You will provide technical support to internal and external users, respond to requests, troubleshoot issues, and deliver effective solutions.

The role requires post-secondary IT education, strong Microsoft 365 skills, and excellent customer service. Fluent English is required; French is a plus. Onsite rotation and 24/7 on-call are part of the schedule.

Qualifications

• Completion of a post-secondary certificate or diploma in IT or equivalent experience.
• Proficient in Microsoft 365 and troubleshooting in a Microsoft network environment.
• Excellent customer service skills and ability to work under pressure.
• Fluent English (French an asset) and willingness to on-call on rotation.

Responsibilities

• Responds to support requests via phone, email and ServiceDesk for internal and external end users.
• Triages requests and coordinates with IT teams and external providers to meet SLAs.
• Maintains and troubleshoots computer systems, hardware, and software.
• Supports Active Directory and access rights, and phone/call center systems.
• Onsite rotation work and 24/7 on-call availability as required.

Skills

Microsoft 365

Troubleshooting

Customer service

English proficiency

French (asset)

Onsite support

Education

Post-secondary IT certificate or diploma

Tools

Dataphile

Job description

Aviso Wealth

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

Aviso Wealth

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We are looking to fill an opening for a System Support Technician to join our IT team.

Reporting to the Senior Manager, IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.

As oneaviso:

• We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
• We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
• We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
• We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Responds in a timely manner to incoming support requests via phone, email and ServiceDesk, providing support to internal and external end users on a variety of technical issues
• Triages incoming support requests to ensure they are routed to the appropriate technical group
• Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels
• Supports, monitors, tests, and troubleshoots software problems
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Software installations as approved
• Supports and maintains user accounts, including Active Directory and various other systems
• Assigns appropriate rights and access levels, and performs general network administrative tasks based on business requirements
• Supports phone and call center systems, including DID and extension assignments, phone set programming, and troubleshooting
• Supports mobile phone users, troubleshoots technical issues with mobile devices
• Adheres to opening and closing shift duty checklists

Requirements

Your experience and skills:

• Completion of a post-secondary certificate or diploma in IT or equivalent experience
• Some technical support in an enterprise environment would be an asset. Experience with investment industry data systems such as Dataphile would be an asset
• Thorough knowledge of current business hardware and software technologies
• Proficient in all Microsoft 365 products
• Skilled at troubleshooting in a Microsoft network environment
• Highly self-motivated and results oriented and able to work under pressure with tight schedules
• Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization
• Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
• Extremely detail oriented and accurate
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Available for 24/7 On-Call support on a rotation basis
• Available to work Onsite in one of our corporate offices on a rotation basis

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

Company Overview

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

Salary

This position is posted with an expected salary range of $55,000 - $65,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.