Customer Success Manager

Aucctus AI; Toronto; Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Equity

Performance-based incentives

Job summary

Aucctus is seeking a Customer Success Manager to own post-sale relationships across a portfolio of enterprise accounts in a hybrid Canada-based role. You will drive platform adoption by aligning client goals with Aucctus capabilities and lead onboarding to ensure successful deployments.

You will monitor health, present ROI, and recommend strategic actions to senior stakeholders. The ideal candidate has 3–5 years of enterprise SaaS experience, excels at executive-level communications, and can

Qualifications

• Bachelor's or Master's in a relevant field.
• 3–5 years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment.
• Demonstrated experience managing enterprise accounts with complex stakeholder landscapes.
• Track record of driving adoption, retention, and expansion in a software or technology context.

Responsibilities

• Own and manage a portfolio of enterprise client accounts, serving as the primary post-sale relationship holder and strategic advisor.
• Drive platform adoption across client organizations by understanding their business goals and mapping Aucctus’ capabilities to their innovation needs.
• Lead onboarding for new clients, including scoping sessions, platform configuration, stakeholder alignment, and training.
• Conduct regular client health checks, presenting usage insights, ROI, and strategic recommendations to client leadership.
• Identify and mitigate churn risks proactively; build and execute save plans for at-risk accounts.
• Proactively surface and drive forward expansion and upsell opportunities based on client maturity, adoption patterns, and evolving business needs.
• Act as the voice of the customer internally, relaying product feedback, feature requests, and market insights to the product and engineering teams.
• Collaborate closely with the sales team on renewals and with the product team on client-informed roadmap priorities.

Skills

Client relationship management

Strategic communication

Ownership & Proactivity

Executive-level presentations

Education

Bachelor’s or Master’s degree in Business, Communications, Technology

Tools

CRM (Salesforce)

MS PowerPoint

Excel

Job description

At Aucctus, we engineer better innovation outcomes for the biggest and most ambitious companies around the world.

Aucctus is an AI-powered innovation system that helps the world’s most ambitious companies find, test, and launch new ideas– automated in minutes, not months.

Based on nearly a decade of experience designing corporate innovation functions for Fortune 500 brands, Aucctus is the only AI operating system that combines proprietary agentic engines with design thinking best practices to help large companies find, test, and launch ideas to market. We help teams ship winning ideas faster and demonstrate a real ROI for innovation teams.

We are looking to expand our team with another Customer Success Manager!

Our ideal candidate is a client-obsessed, highly organized operator who thrives at the intersection of technology and relationship management. This role is for someone who takes genuine ownership of client outcomes, builds trust with senior stakeholders, and can translate complex product capabilities into clear, compelling value narratives. The candidate should have experience managing enterprise SaaS accounts and a strong instinct for identifying adoption risks and expansion opportunities.

This position is particularly suited for those who thrive in a fast-paced startup environment where no two days look the same.

Role Overview:

• Own and manage a portfolio of enterprise client accounts, serving as the primary post-sale relationship holder and strategic advisor.
• Drive platform adoption across client organizations by understanding their business goals and mapping Aucctus’ capabilities to their innovation needs.
• Lead onboarding for new clients, including scoping sessions, platform configuration, stakeholder alignment, and training.
• Conduct regular client health checks, presenting usage insights, ROI, and strategic recommendations to client leadership.
• Identify and mitigate churn risks proactively; build and execute save plans for at-risk accounts.
• Proactively surface and drive forward expansion and upsell opportunities based on client maturity, adoption patterns, and evolving business needs.
• Act as the voice of the customer internally, relaying product feedback, feature requests, and market insights to the product and engineering teams.
• Collaborate closely with the sales team on renewals and with the product team on client-informed roadmap priorities.

Core Competencies:

• Client Partnership: Builds deep, trusted relationships with stakeholders at all levels; clients see you as an extension of their own team.
• Strategic Communication: Translates platform value into business language; delivers polished executive updates, and success narratives.
• Proactive Ownership: Anticipates risks before they become problems; manages accounts with a forward-looking, data-informed approach.
• Product Fluency: Quickly develops deep knowledge of the Aucctus platform and can bridge client needs to product capabilities and requirements.
• Operational Rigor: Maintains disciplined account management practices—tracking client health scores, documenting interactions, and following through on commitments.

Qualifications:

• Bachelor’s or Master’s degree in a relevant field (e.g., Business, Communications, Technology, or related discipline).
• 3–5 years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment.
• Demonstrated experience managing enterprise accounts with complex stakeholder landscapes.
• Track record of driving adoption, retention, and expansion in a software or technology context.
• Strong experience building and delivering executive-level presentations and business reviews.
• Familiarity with innovation management, corporate strategy, or design thinking methodologies is a strong asset.
• Strong preference will be given to candidates who are AI-power-users.
• Strong preference will be given to candidates with project management experience.

Working Conditions:

• Hybrid role based in Canada. Preference will be given to candidates based in the Greater Toronto Area (GTA). Occasional travel for client meetings and company events will be necessary.
• Must be eligible to work in Canada.
• Reports to the Head of Customer Success.

Compensation:

• Base salary is between CAD$80,000 and CAD$105,000, plus equity and performance-based incentives.

Accessibility Statement:

• We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our team during the recruitment process at [e-mail].

Equal Opportunity Statement:

• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.