Account Manager

Stinson Design; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Extended dental & health

Hybrid work model

Snacks

Pet-friendly office

Job summary

Stinson Design in Toronto seeks an Account Manager to be the main client liaison, coordinating with project management, designers, and content consultants to ensure smooth project delivery.

You will drive strategic solutions with a focus on client experience, maintain CRM records, and support growth across accounts. Hybrid work with a 3/2 split in Downtown Toronto and travel to the US/Europe as needed.

Qualifications

• Undergraduate degree in Business, Marketing or a related field.
• 2-4 years of experience in business development, or account management.
• Able to manage a multi-client portfolio, and task switch as required to ensure client needs are met.
• Proficient with MS Office software, and G-Suite required.
• Excellent verbal and written communication skills.
• Familiarity with CRM, and Project Management tools.
• Self-starter with excellent problem-solving skills.
• Judicious and creative thinker who is exceptionally adept with quantitative and qualitative analysis.
• Team player with excellent organization and people skills.
• Ability to travel to the US and Europe, as required.

Responsibilities

• Manage day-to-day operations for existing clients, including overseeing projects, managing budgets/reports, and supporting the creative team where needed;
• Understand business offerings and services in order to provide relevant and accurate project proposals, including budget and timelines;
• Lead key meetings with clients and designers/consultants, including internal project briefs, and project kickoff meetings;
• Collaborate with project managers and creative teams to manage timelines, budget, strategy, etc., on each deliverable;
• Document and communicate client feedback to assess any actions for improvement;
• Maintain the CRM database, ensuring all client and project information is accurate and updated in real-time.
• Participate in weekly 1:1 reviews with the Senior Account Managers and other team members by preparing and sharing project and tracker status updates.
• Manage clients in PST including working evening and weekends during key event periods

Skills

Client management

Budgeting & reporting

CRM familiarity

MS Office & G-Suite

Verbal & written comms

Project management tools

Problem solving

Team player

Travel ability

Education

Undergraduate degree in Business, Marketing or a related field

Tools

CRM software

MS Office

G-Suite

PowerPoint

Job description

ACCOUNT MANAGER

Stinson is looking for an Account Manager to join our team. In this role, you will play a pivotal role in ensuring the smooth management of projects and events by being the first point of contact for your clients and collaborating closely with project management, designers, and content consultants. You will effectively provide strategic solutions with a dedicated focus on the client experience. You will support and nurture client relationships and facilitate the overall growth of your respective accounts.

Some Of What You Will Do

• Manage day-to-day operations for existing clients, including overseeing projects, managing budgets/reports, and supporting the creative team where needed;
• Understand business offerings and services in order to provide relevant and accurate project proposals, including budget and timelines;
• Lead key meetings with clients and designers/consultants, including internal project briefs, and project kickoff meetings;
• Collaborate with project managers and creative teams to manage timelines, budget, strategy, etc., on each deliverable;
• Document and communicate client feedback to assess any actions for improvement;
• Maintain the CRM database, ensuring all client and project information is accurate and updated in real-time.
• Participate in weekly 1:1 reviews with the Senior Account Managers and other team members by preparing and sharing project and tracker status updates.
• Manage clients in PST including working evening and weekends during key event periods

What You Bring

• Undergraduate degree in Business, Marketing or a related field;
• 2-4 years of experience in business development, or account management;
• Able to manage a multi-client portfolio, and task switch as required to ensure client needs are met;
• Proficient with MS Office software, and G-Suite required;
• Excellent verbal and written communication skills;
• Familiarity with CRM, and Project Management tools;
• Self-starter with excellent problem-solving skills;
• Judicious and creative thinker who is exceptionally adept with quantitative and qualitative analysis;
• Team player with excellent organization and people skills.
• Ability to travel to the US and Europe, as required.

Who We Are

Stinson Design is an integrated visual communications consultancy group made up of a diverse, multi-talented team. We are expanding, thanks to our culture of excellence, growth, and creativity that delivers best-in-class work to all our clients — everywhere, every day.

Our team is made up of creative, strategic and critical thinkers who specialize in finding and creating solutions by taking complex information and turning it into beautiful, cohesive, seamless stories.

We push the limits of design in PowerPoint to create highly dynamic, animated, and fluid presentations that are engaging and inspire action. Samples of our client work can be viewed at http://stinson.co/portfolio.

If you are looking for an opportunity to work closely with some of the world’s most recognized brands or the opportunity to help launch what could become the next most recognized brand, or a space to be curious, to learn, and to use your skills, this may be the role for you.

WHERE YOU WILL WORK

Hybrid: Downtown Toronto/Home Office (3/2 Split)

Stinson Design is dedicated to creating a diverse, inclusive, and equitable workplace. We strongly encourage applicants from all backgrounds to apply. If you need any accommodations during the recruitment process, please don’t hesitate to contact us.

What We Offer

Extended dental & health, hybrid work model, snacks, pet-friendly office.

Compensation

The starting base pay range for this role is CAD $65,000 - CAD $75,000 per year.

This advertised position is for an existing position at Stinson Design.

We do not use artificial intelligence to screen, assess or select applicants.