Account Manager

Iris; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Iris Worldwide is seeking an Account Manager in Toronto to foster client relationships and streamline project coordination. With responsibilities ranging from managing meeting logistics to overseeing project budgets, the ideal candidate will possess strong communication skills and a keen eye for detail, with 2-4 years of experience in brand advertising.

Qualifications

• 2-4 years of experience in account management or brand advertising.
• Strong verbal and written communication abilities.
• Highly organized and detail-oriented.

Responsibilities

• Own meeting logistics and ensure proper follow-ups.
• Track budgets and manage client project details.
• Collaborate with various teams to keep clients informed.

Skills

Organizational Skills

Problem-Solving

Communication Skills

Interpersonal Savvy

Tools

Google Suite

Job description

Account Manager

Location: Toronto, ON

Purpose

Lay the foundation for successful client partnerships by keeping the agency team organized and up to speed on all account activities.

Responsibilities

Mastery of the Basics

• Own meeting logistics and requirements for all client meetings.
• Hold well-run meetings — start on time, have proper materials available, and ensure proper written follow-up.
• Be knowledgeable and manage details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects.
• Track hours/scope and distribute hours reports.
• Responsible for accurate and timely budget tracking and invoice billing.
• Coordinate and create presentation materials with appropriate team members.
• Maintain and archive detailed records of project progress on the agency server.

Account Management

• Develop and maintain knowledge of assigned clients’ business, including marketing/communication objectives, KPIs, category, competition, etc.
• Track competitive advertising activity and prepare reviews and updates.
• Collaborate with Project Manager, Creative, Strategy, and Production teams to keep them informed of client and market changes.
• Manage relationships with Project Management leads across accounts.
• Determine scope of work; work with Resource Planning on hours estimation.
• Maintain client status reports for all projects.
• Distribute Client Briefs internally.
• Work with Account Leadership and other departments to define project time estimates.
• Enter estimates into project management software.
• Coordinate with Agency Operations to assign resources.
• Stay informed of project schedules to set accurate expectations.
• Align project schedules with Resources/Project Managers.
• Facilitate client reviews; document feedback and next steps.
• Identify next steps based on client reviews.
• Work with Production to manage talent costs and client approvals.
• Maintain relationships with partner agencies and communicate schedules and changes.

Core Competencies

Written Communications: Ability to write clearly and effectively in various settings.

Problem-Solving: Use logical methods to solve complex problems and identify hidden issues.

Priority Setting: Focus on critical tasks and eliminate obstacles.

Listening: Practice active listening and accurately restate opinions.

Interpersonal Savvy: Build rapport and maintain effective relationships using diplomacy.

Action Oriented: Enjoy working hard, act decisively, and seize opportunities.

Professional Skills & Knowledge

• Highly organized and detail-oriented in a production environment
• Ability to collaborate effectively within a team
• Strong verbal and written communication skills
• Proficient in Google Suite and collaboration tools, especially Google Slides

Experience

Ideal candidate has 2-4 years of experience and/or a passion for brand advertising and marketing.

About Iris

Participate or perish. Iris is a global creative micro-network built for brands that refuse to blend in. With 650 people across 11 offices, we help clients like Samsung, adidas, Bentley, California Pizza Kitchen, Beiersdorf, and Samsonite stand out in culture. Founded in 1999, Iris values an outsider mindset and diversity, believing it enhances creativity and societal impact. We are an equal opportunities employer, recruiting based on talent alone, and champion diversity in all forms.