Account Manager

Inter Cosmetiques Inc.; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Inter Cosmetiques Inc. in Scarborough, ON is seeking a full-time on-site Account Manager to oversee a portfolio of client accounts, coordinate product development timelines, and serve as the primary contact for day-to-day support.

You will collaborate with R&D, production, and QA/QC to keep projects moving, prepare proposals, track orders, monitor status, and resolve issues to ensure client satisfaction and retention.

Qualifications

• Client relationship management and account servicing skills, including experience handling multiple client portfolios and delivering high-quality customer support.
• Project coordination and organizational skills, with the ability to manage timelines, prioritize tasks, and collaborate effectively with cross-functional teams.
• Strong communication and interpersonal skills, including clear verbal and written communication and the ability to present information to clients and internal stakeholders.
• Basic business development and commercial acumen, with the ability to identify upsell or cross-sell opportunities and support pricing and proposal activities.
• Attention to detail and problem-solving skills, including the ability to proactively identify issues and drive timely resolution.
• Proficiency with standard office software and CRM tools to manage account records, reporting, and documentation.
• Post-secondary education in Business, Marketing, Science, or a related field, or equivalent combination of education and relevant experience.

Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact for day-to-day communication and support.
• Coordinate product development timelines and work with R&D, production, and QA/QC to ensure projects progress smoothly.
• Prepare proposals, track orders, monitor project status, and resolve issues to ensure client satisfaction and retention.

Skills

Client relationship management

Project coordination

Communication skills

Business development

Problem-solving

CRM tools

Office software

Education

Post-secondary education in Business/Marketing/Science or related field

Job description

Company Description

Inter Cosmetiques Inc. is a beauty and cosmetic contract manufacturing company specializing in high-quality skincare and personal care products for the global marketplace. The organization’s R&D team of experienced researchers, chemists, scientists, and technicians develops formulations aligned with current industry standards and trends. We are Health Canada and GMP Licenced A dedicated QA/QC team oversees production to ensure rigorous quality control and product testing. Inter Cosmetiques is known for its boutique approach, helping clients quickly bring innovative, trend-forward skincare products to market.

Role Description

This is a full-time, on-site Account Manager role based in Scarborough, ON. The Account Manager will manage a portfolio of client accounts, serving as the primary point of contact for day-to-day communication and support. Responsibilities include understanding client business needs, coordinating product development timelines, and working closely with internal teams such as R&D, production, and QA/QC to ensure projects progress smoothly. The role involves preparing proposals, tracking orders, monitoring project status, and resolving issues to ensure client satisfaction and retention. The Account Manager will also identify growth opportunities within existing accounts, support new business initiatives, and maintain accurate account documentation and reporting.

Qualifications

At least 2 years experince in Beauty industry business development

• Client relationship management and account servicing skills, including experience handling multiple client portfolios and delivering high-quality customer support.
• Project coordination and organizational skills, with the ability to manage timelines, prioritize tasks, and collaborate effectively with cross-functional teams.
• Strong communication and interpersonal skills, including clear verbal and written communication and the ability to present information to clients and internal stakeholders.
• Basic business development and commercial acumen, with the ability to identify upsell or cross-sell opportunities and support pricing and proposal activities.
• Attention to detail and problem-solving skills, including the ability to proactively identify issues and drive timely resolution.
• Proficiency with standard office software and CRM tools to manage account records, reporting, and documentation.
• Post-secondary education in Business, Marketing, Science, or a related field, or equivalent combination of education and relevant experience.