Account Manager

Q4 Inc; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Q4 Inc. is seeking an Account Manager to help retain and grow its customer base through effective relationship management and proactive account strategies. The role focuses on renewals, retention, and expanding customer solutions within a collaborative environment, emphasizing customer satisfaction and revenue growth. Ideal candidates will have a strong SaaS sales background, excellent negotiation skills, and a commitment to exceptional customer service.

Benefits

Flexible benefit plans

Flexible paid time off

30-day work-from-anywhere program

Learning allowance

Mentorship opportunities

Qualifications

• Minimum of 3+ years with a proven track record in SaaS sales or account management.
• Experience successfully managing and growing revenue in an assigned book of business.
• Proven ability to develop lasting relationships with senior management.

Responsibilities

• Proactively drive connection with customers to understand their evolving business needs.
• Own the renewals process including negotiations and contracting.
• Identify and engage expansion opportunities to maximize customer investment.

Skills

Negotiation

Sales Growth

Relationship Management

Listening Skills

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

SalesLoft

Gong

LinkedIn Sales Navigator

Job description

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com .

We hire smart, curious, and talented people to push boundaries, reimagine what's possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

We're transforming the industry with our SaaS solutions and we're looking for an Account Manager to help us retain and grow our customer base. You'll manage Renewals, Retention and Expansion of a book of business dually owned with a CSM partner who will join you to provide best-in-class training and care.

You're a hunter and a farmer, maintaining great relationships and uncovering all the areas we can provide additional value for our customers. Across your assigned portfolio, you will manage the overall economic relationship with your customers, ensuring they remain within the franchise while proactively driving outreach to expand the value they receive from Q4's unrivaled product suite.

What you"ll do

• Retention – Proactively drive connection with customers to understand their evolving business circumstances and ensure Q4 remains their choice for their Investor Relations solution needs. Be an active team member with your CSM understanding customer sentiment and overcoming challenges that would lead to customer churn including the preparation of business cases for retention needs
• Renewals – Own the renewals process including negotiations, solutioning and contracting. Deeply understand our product offerings and price book and work with your customers to extend their commitments with Q4 for maximum value and length
• Expansion – Hunt in your book of business. Identify the highest value expansion opportunities and engage your customers to help them understand the value and ROI associated with bringing more of their Investor Relations spend to Q4. Understand your customer's workflows and jobs, tailor your outreach across the quarter to match their needs in those periods, and deliver maximum new bookings through a professional and personalized outreach strategy
• Voice of the Customer – Bring back information from your customer conversations in actionable ways to the organization. Whether it is competitive information, pricing insights, product needs or investor relations trends you will help Q4 stay close to the emerging industry changes so we can meet customers where they are

Qualifications

• Bachelor's degree or equivalent
• Minimum of 3+ years with a proven track record for success with sales or account management in a SaaS based environment
• Proven track record of success and exceeding expectations selling to and developing lasting relationships with your customers' senior management.
• Experience successfully managing and growing revenue with customers in an assigned territory or book of business
• Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations
• Knowledge of how to accurately forecast revenue levels and achieve sales targets in a high-growth environment.
• Strong negotiations skills and the ability to build and present business cases both internally and externally
• Demonstrated hustle and pursuit history with high outreach motor and high contact and conversion rates
• Ability to manage a busy calendar. We want to talk to our customers every quarter!
• Experience using Salesforce.com, SalesLoft, Gong and LI Sales Navigator.

Additional Skills

• Proven ability to foster collaboration across departments
• Strong sense of accountability and ownership over team success and product quality
• Highly motivated, self-confident, and driven to achieve exceptional results
• Resourceful and creative in prospect identification and opportunity generation
• Experience with a fast-paced startup environment
• Self-starter with a “can-do” mentality
• Service-oriented approach for fostering positive relationships with internal and external stakeholders

Why Q4?

We offer a variety of benefits to ensure you can always work hard and have fun :

• Peace of Mind & Family - Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family
• Wellness & life - Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
• Unlock your potential - Unleash your potential with, learning allowance, mentorship, leadership forums, and gig programs.

We believe in the power of collective greatness.

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We'd love to talk and determine together whether you could be a great fit!

Should you require any accommodations prior to or during the interview process, please let our Recruitment team know.

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