Account Manager

HCL Technologies Limited; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited in Canada is seeking an Account Manager to own and expand relationships with assigned accounts, driving revenue growth and long-term partnerships.

You will act as the single point of accountability, ensuring seamless delivery, cross-sell, and alignment with client objectives. This role requires strong negotiation and strategic planning, with collaboration across teams.

Qualifications

• Client relationship management experience is preferred.
• Ability to develop and execute account plans.
• Strong negotiation and strategic planning skills.

Responsibilities

• Be the single point of accountability for the client, ensuring seamless delivery and cross-sell of IT solutions.
• Develop and execute multi-year account plans aligned with customer priorities and industry trends.
• Own account performance in terms of revenue, profitability, payment cycles and growth.
• Ensure high-quality delivery of contracted services and solutions.
• Partner with delivery leadership to address risk, optimize performance and ensure client satisfaction.
• Lead contract negotiations, renewals and pricing discussions.

Skills

Account management

Relationship management

Upselling

Cross-functional collaboration

Job description

To be responsible for owning and expanding client relationship with customers to drive revenue growth, client satisfaction and long-term partnership with assigned accountsManages accounts with a typical size of 10-30M Portfolio

Key Responsibilities

• 1.A single point of accountability for the client, ensuring seamless delivery of services, cross, upsell of IT solution aligned to customer business objectives
• 2.Develop and execute multi-year account plan alignment with customer priorities and industry trends
• 3.Responsible for Account Performance in terms of Revenue, Profitability, payment cycles and growth
• 4.Ensure high-quality delivery of contracted services and solutions
• 5.Partner with delivery leadership to address risk, optimize performance and ensure client satisfaction
• 6.Leads contract negotiations, renewals and pricing discussions

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.