Account Manager

Impulso Media; Kamloops; On-site; CAD 60,000 - 85,000; Full time

Job summary

Impulso Media is seeking a Strategic Client Partner to drive client relationships and project management in a dynamic marketing agency. The role involves creating impactful strategies and delivering high-quality campaigns, contributing to the agency's growth while maintaining a positive team culture. Join us if you're ready to innovate and lead!

Benefits

Access to training and certifications

Wellness days and generous PTO

Performance-based bonuses

Team-building events and volunteer opportunities

Employee discounts through partnerships

Remote work equipment allowance

Qualifications

• Proven ability to build strong client relationships and deliver results.
• Experience in project management in a fast-paced agency environment.
• Analytical mindset with the ability to derive actionable insights from data.

Responsibilities

• Serve as primary point of contact for clients, ensuring satisfaction and advocacy.
• Manage advertising campaigns from inception to execution, collaborating with teams.
• Analyze campaign performance and optimize strategies based on findings.

Skills

Client Relationship Management

Project Management

Strategic Thinking

Data Analysis

Team Leadership

Job description

Impulso Media is a dynamic e-commerce-centric digital marketing agency specializing in amplifying online presence and driving sales for businesses in the ever-evolving digital landscape. With a keen focus on pop culture, iconic brands, revered athletes, and influential personalities, we craft compelling campaigns that resonate with contemporary audiences.

Key Responsibilities

Client Relationship Management :

• Serve as clients' primary point of contact, maintaining regular communication and building strong relationships.
• Understand clients' business objectives, goals, and challenges to provide strategic guidance and solutions.
• Act as an advocate for the client within the agency, ensuring their needs and expectations are met or exceeded.
• Drive impactful client strategies and have the creative autonomy to develop and pitch innovative ideas that align with our clients’ goals.

Project Management :

• Accountable for the execution of advertising campaigns, projects, and deliverables from inception to completion with the support of a coordinator.
• Collaborate with internal teams, including creative, paid, and strategy, to develop and implement client strategies.
• Support the coordinator in managing project timelines, creating briefs, budgets, and resources to ensure timely delivery and adherence to client requirements.
• Be a part of agency-driven initiatives to improve internal processes, enhance collaboration, and shape the direction of our work.

Campaign Planning and Strategy :

• Work closely with clients to develop comprehensive briefs and project scopes that align with their marketing objectives and target audience.
• Develop strategic advertising and marketing plans that leverage various channels, platforms, and tactics to achieve client goals.
• Provide insights and recommendations based on industry trends, market research, and campaign performance analysis.
• Work alongside notable figures across industries such as entertainment, sports, and e-commerce to craft unique, high-impact campaigns.

Budget Management :

• Oversee project budgets and financials, ensuring profitability and cost efficiency while delivering high-quality work.
• Monitor project expenses, reconcile budgets, and address any discrepancies or issues proactively.

Campaign Performance Analysis :

• Monitor and analyze campaign performance metrics, including key performance indicators (KPIs) such as reach, engagement, and conversions.
• Provide regular reports and insights to clients, highlighting campaign results, trends, and opportunities for optimization.
• Collaborate with internal teams to implement data-driven optimizations and improvements based on performance analysis.

Client Satisfaction and Retention :

• Proactively identify and address client needs, concerns, and feedback to ensure satisfaction and retention.
• Anticipate potential issues or challenges and develop proactive solutions to mitigate risks and maintain positive client relationships.
• Seek opportunities for upselling or cross-selling additional services to existing clients to maximize revenue and account growth.

Industry and Market Knowledge :

• Stay updated on industry trends, competitive landscape, and emerging technologies in advertising and marketing.
• Share industry insights and best practices with clients to help them stay ahead of the curve and achieve their business objectives.

Team Leadership and Collaboration :

• Foster a collaborative and positive work environment within the account team and across the agency.
• Ensure all account teams operate cohesively, aligning on processes, tools, documentation, etc., to benefit all business units.
• Provide leadership, guidance, and mentorship to junior team members, fostering their professional growth and development (including performance reviews and incentives).
• Collaborate effectively with cross-functional teams to ensure seamless execution and delivery of client projects.

Culture and Perks

At Impulso Media, we prioritize a supportive, fun, and creative work environment that celebrates each team member’s contributions :

• Professional Growth : Access to training, certifications, workshops, and mentorship opportunities to fuel your career.
• Wellness and PTO Benefits : Wellness days, generous PTO for vacation, and birthdays.
• Financial Incentives : Performance-based bonuses, new business commissions, and regular salary reviews.
• Social and Team Activities : Regular team-building events, happy hours, and volunteer opportunities.
• Exclusive Perks : Employee discounts through client partnerships, subscriptions to productivity tools, and a remote work equipment allowance.

What We're Looking For :

Strategic Client Partner : You excel at building strong client relationships, understanding their business needs, and translating them into actionable strategies that deliver results.

Creative Campaign Leader : You bring bold, innovative ideas to the table and thrive in fast-paced environments where pop culture, iconic brands, and high-profile personalities converge.

Project Management Pro : You know how to keep campaigns on track—coordinating across teams, managing timelines and budgets, and ensuring high-quality deliverables, every time.

Data-Driven Thinker : You’re analytical and metrics-savvy, using performance insights to optimize campaigns and guide smarter marketing decisions.

Collaborative Team Player : You’re a positive force in a team setting, offering mentorship, streamlining workflows, and contributing to a culture that values growth, creativity, and fun.

Bonus Points : Experience with Shopify and / or e-commerce brands.

Why Join Impulso Media?

At Impulso, we’re not just another agency—we’re a fast-growing, results-driven team that’s making waves in the DTC and CPG space. We’ve helped scale brands, managed millions in ad spend, and worked with names you know (and probably buy from). Our track record speaks for itself, and now we’re looking for yet another account manager to help us take it even further.