Account Manager

Jobless; Fort McMurray; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

WBMG, an integrated brand management firm in Fort McMurray, Alberta, seeks an Account Manager to coordinate marketing initiatives for client accounts, serving as the primary liaison between the agency and its clients to keep projects on brand, on budget, and aligned with strategic goals across media production, design, web development and digital marketing.

The role demands exceptional communication, organization, and leadership, with experience managing multiple clients, proficiency with Meta

Qualifications

• Diploma in Marketing, Communications, Business Administration, or PR required (degree a strong asset).
• Two years of experience in account management or marketing coordination, preferably in an agency.
• Valid Alberta driver's license and a criminal record check are required.
• Proven ability to manage multiple client accounts and marketing projects simultaneously.

Responsibilities

• Manage and grow assigned client accounts, acting as primary liaison between the agency and clients.
• Develop and maintain account plans aligning marketing strategies with client objectives.
• Coordinate execution of marketing projects ensuring on-brand deliverables, deadlines and budgets.
• Oversee client social media strategies and digital advertising initiatives, reporting performance metrics.

Skills

Account management

Client relationships

Marketing coordination

Digital marketing

Communication

Project management

Education

Diploma in Marketing

Diploma in Communications

Diploma in Business Administration

Diploma in Public Relations

Tools

Meta Business Suite

ClickUp

Microsoft Office Suite

Job description

WBMG is an integrated brand management firm headquartered in Fort McMurray, Alberta,

serving organizations across Canada. We are a wholly-owned subsidiary of Infinity Métis

Corp., the economic development arm of McMurray Métis.

We specialize in strategic social media management, advertising management, website development, graphic design,

video production, and comprehensive brand stewardship.

We are committed to delivering exceptional results while maintaining the highest standards

of professional excellence and community values. Our team is collaborative, innovative,

and dedicated to client success.

Job Summary

Reporting directly to the Manager, Agency Services, the Account Manager is responsible for the coordination and successful delivery of marketing initiatives for assigned client accounts. Acting as the primary liaison between the agency and its assigned clients, this role ensures all projects are executed efficiently, on brand, on budget, and aligned with each client’s strategic goals.

The Account Manager plays a pivotal role in nurturing strong client relationships, identifying growth opportunities, and translating marketing strategies into actionable plans including Media Production, Graphic Design, Web Development, and Digital Marketing. The incumbent thrives in a fast-paced, multi-client agency environment and demonstrates exceptional communication, organizational, and leadership skills.

The incumbent will conduct all activities in a manner that supports the mission, vision, and values of WBMG, while ensuring compliance with established Policies and Procedures.

This permanent full-time salaried position is based on forty (40) hours weekly. Additional hours may be required.

Duties and Responsibilities

• Responsible for managing and growing assigned client accounts, serving as the primary point of contact for all communications and strategic discussions.
• Develop and maintain comprehensive account plans that align marketing strategies with client business objectives.
• Coordinate and oversee the execution of marketing projects ensuring alignment on deliverables, deadlines, budgets, and quality standards.
• Facilitate regular client strategy meetings and performance reviews to assess campaign effectiveness and identify areas for optimization.
• Prepare professional reports and strategic recommendations for clients.
• Monitor project progress against timelines and budgets, proactively identifying risks, scope changes, or resource gaps and elevate as required.
• Oversee and execute client social media strategies, including content planning, campaign coordination, community engagement oversight, and performance analysis.
• Manage basic digital advertising initiatives, including boosted posts, targeted campaigns, and budget allocation using platforms such as Meta Business Suite and other relevant advertising tools.
• Monitor, analyze, and report on digital marketing performance metrics (e.g., engagement, reach, conversion rates), providing actionable insights and recommendations.
• Collaborate closely with Media Production, Graphic Design, and Web teams to ensure deliverables meet brand standards and strategic objectives.
• Ensure all client-facing materials reflect agency quality standards, brand alignment, and cultural sensitivity.
• Maintain accurate and up-to-date project documentation using agency project management systems.
• Provide regular updates to leadership regarding account performance, project status, and client feedback.
• Stay current with emerging marketing trends, digital platforms, and industry best practices to ensure innovative and competitive solutions; and,
• Other related duties as assigned.

Qualifications

• Diploma in Marketing, Communications, Business Administration, Public Relations, or a related field is required. A degree is considered a strong asset.
• Two (2) years of experience in account management, marketing coordination, or a related role, preferably within an agency or multi-client environment is required.
• A combination of relevant post-secondary education and experience may be considered.
• Valid Class 5 Alberta Driver’s License and a clean drivers abstract are required.
• Criminal Record Check is required.
• Demonstrated experience managing multiple client accounts and marketing projects simultaneously.
• Strong understanding of digital marketing principles, including social media strategy, content marketing, and basic paid advertising.
• Proven proficiency with social media management platforms, Meta Business Suite, project management software (e.g., ClickUp), and standard office productivity tools.
• Must be proficient with all Microsoft Office Suite applications.
• Experience interpreting analytics and performance metrics to guide strategic decisions.
• Strong written and verbal communication skills, with the ability to lead meetings, deliver presentations, and prepare professional client-facing documentation.
• Demonstrated ability to build and maintain positive working relationships with clients, internal teams, and external partners.
• Exceptional organizational and time management skills, with the ability to prioritize competing demands and meet tight deadlines.
• Understanding of, or willingness to learn about, Métis culture and the history of the McMurray Métis community, ensuring culturally respectful and aligned marketing initiatives.
• Ability to work evenings and weekends when required to support client campaigns, events, or deadlines.
• Ability to travel within and outside the Wood Buffalo region when required.
• High level of professionalism, discretion, and confidentiality; and,
• Proactive, self-motivated, and capable of working both independently and collaboratively in a dynamic agency environment.

Qualified status with the Métis Nation of Alberta or fluency in Dene Cree are preferred candidate traits.

We appreciate the interest of all applicants; however, only those individuals selected for interviews will be contacted.