Account Manager

Canadian North; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended health, dental, and life ins.

Disability coverage (short & long term

Retirement savings plan

Travel privileges with Canadian North

3 weeks vacation upon hire

Job summary

Canadian North is seeking an Account Manager to oversee day-to-day operations, exceed contractual client expectations, and maintain strong working relationships between the airline and the client. Reporting to the Manager, Charter Operations, this in-office position requires strong client management and logistics coordination.

The role emphasizes safety compliance, OTP performance, routing decisions, and continuous improvement of service levels, with opportunities for advancement within a

Qualifications

• Two years of post-secondary education is required.
• Three years of relevant work experience.
• Proficient in Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Willingness to travel on a regular basis.

Responsibilities

• Actively participate in Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety.
• Primary point of contact for charter requests and for all operational planning, execution and recovery issues.
• Ensure FIFO program objectives and exceptional On Time Performance through effective management of resources.
• Determine routing and maintenance considerations for each aircraft operated, including configuration and airport requirements.
• Participate in fleet planning and identify issues to minimize impact on charter service; provide 24-hour availability.
• Coordinate with Charter Director, Manager, OCC and Transportation Coordinator for time-sensitive changes.
• Advise client on load factor improvements and potential savings or efficiencies.
• Develop IROP recovery plans with OCC and client, and identify trends to implement improvements.
• Negotiate and manage all operational logistics and contracts related to the client FIFO program.
• Liaise with client on requirements and expectations; provide supervisory support to Charter Specialists.
• Provide reports to Director, Charters and client contacts on flight programs; manage SLA-related improvements.

Skills

Microsoft Office Suite

Interpersonal skills

Written and verbal communication

Multitasking

Time management

Customer service

Education

Two years Post Secondary Education

Three years of relevant experience

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Three weeks of vacation upon hire
• Opportunities for advancement within a trusted Canadian airline

About the position

The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a strong positive working relationship between the Airline and Client.

Reporting to: Manager, Charter Operations

Please note: This is an in-office position and is not eligible for remote or hybrid work arrangements.

Duties and Responsibilities

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety.
• Primary point of contact within Contractor organization with operational and account responsibility for the set-up of charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the charter program including (but not limited to):
• Ensuring the operational objectives of the FIFO programs are met including exceptional On Time Performance (OTP) through effective management of contractor and its sub-contractor's resources;
• Determine routing assignments for each aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration;
• Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on charter service;
  24 hour availability, either direct to or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the client;
• Liaison with Charter Director, Manager, OCC, on all changes to the operations and communicate any issues directly with Transportation Coordinator if time is of the essence.
• Advise the client of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc.
• Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and client Transportation Coordinator(s).
  Identify problem areas and trends in OTP, recommend and participate in implementing changes.
• Negotiate, coordinate and manage all operational logistics aspects of the client FIFO program including; off-line station contracts, fuel contracts, liaison with airport authorities.
• Liaise with the client on requirements and expectations - especially with respect to planning and executing flight schedule as agreed.
  Provide supervisory support to all Charter Specialists through all phases of client operations.
• Provide support and reports to the Director, Charters and applicable client contacts on flight programs.
• Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes. Implement and assist in the management of any workforce logistics solutions' platform(s).
• Coordination with regulatory authorities.
• Manage and execute applicable Service Level Agreement (SLA) requirements for air charter transportation.
• Account Management including: -Manage all of client's requirements and reach the company's targets and objectives; Establish budgets with the client and company; Identify new opportunities for the client; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; travel as necessary.
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Two (2) years Post Secondary Education;
• Three (3) years of previous experience;
• Excellent skills in Microsoft Office Suite are required;
• Proven ability to work independently with limited supervision or direction;
• Excellent interpersonal skills including oral and written communication;
• Proven ability to effectively handle diverse and challenging situations;
• Ability to manage priorities and conflicting demands;
• Well organized, detail orientated, capable of multitasking a must;
• On call availability and willingness to travel regularly, as required;
• Management experience considered an asset;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.