Account Manager

Powerflex Supply; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Powerflex Supply is seeking an organized account manager to nurture relationships with ranchers and rural customers, supporting day-to-day sales and logistics. You will handle follow-ups, upsell opportunities, coordinate pickups and deliveries, manage invoicing and payments, and keep CRM records up to date.

This role emphasizes collaboration across sales, operations, and customer service. Ideal candidates have prior account management or inside sales experience, strong communication, and comfort

Qualifications

• Must have experience in account management, inside sales, customer service, or sales operations.
• Strong interpersonal and communication skills.
• Comfortable working directly with ranchers, agricultural producers, and rural customers.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Conduct regular customer follow-ups to improve retention and satisfaction.
• Identify upsell and cross-sell opportunities for equipment, accessories, and services.
• Coordinate customer pickups, deliveries, and equipment drop-offs.
• Schedule logistics and communicate timelines with customers and internal teams.
• Collect payments, invoices, and supporting sales documentation.
• Maintain accurate customer records and sales activity within CRM systems.
• Assist with quoting, order entry, and sales administration.
• Answer inbound customer calls, texts, and emails; resolve concerns quickly.

Skills

Relationship building

Account management

Communication

Organization

Multitasking

CRM systems

Tools

CRM systems

Invoicing software

Sales software

Job description

This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.

Key ResponsibilitiesAccount Management & Customer Success

• Build and maintain strong relationships with existing customers

• Conduct regular customer follow-ups to improve retention and satisfaction

• Identify upsell and cross-sell opportunities for additional equipment, accessories, and services

• Support customers with product questions, order updates, and general account needs

• Assist customers with repeat purchases and seasonal restocking
  Sales Operations & Coordination

• Coordinate customer pickups, deliveries, and equipment drop-offs

• Schedule logistics and communicate timelines with customers and internal teams

• Collect payments, invoices, and supporting sales documentation

• Maintain accurate customer records and sales activity within CRM systems

• Assist with quoting, order entry, and sales administration

• Help ensure smooth communication between sales, operations, and customers
  Customer Communication

• Answer inbound customer calls, texts, and emails

• Resolve customer concerns quickly and professionally

• Provide a high level of service and responsiveness throughout the sales process

• Previous experience in account management, inside sales, customer service, or sales operations

• Strong organizational and communication skills

• Comfortable working directly with ranchers, agricultural producers, and rural customers

• Ability to multitask and manage multiple customer accounts at once

• Experience with CRM systems, invoicing, or sales software is an asset

• Self-motivated with strong follow-through and attention to detail

• Agricultural, ranching, or equipment industry experience is strongly preferred

• Competitive base salary

• Performance incentives and bonus opportunities

• Growth opportunities within a growing agricultural equipment company

• Opportunity to work directly with innovative products and progressive ranching operations