Account Manager

Saint Gobain Cristaleria, SL; Burlington; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Account Manager, where you'll leverage your sales expertise to foster strong customer relationships and drive growth. In this dynamic role, you'll handle customer inquiries, manage sales transactions, and collaborate with various departments to ensure customer satisfaction. This position offers a great opportunity to be part of a team that values innovation and sustainability. If you're passionate about sales and eager to make a positive impact, this role is perfect for you!

Qualifications

• Minimum of 2 years’ sales experience required.
• Proficient with Microsoft Office and SAP.

Responsibilities

• Manage customer inquiries and sales transactions with professionalism.
• Build strong customer relationships and generate new sales opportunities.
• Collaborate with departments to enhance customer service.

Skills

Sales Experience

Customer Relationship Management

Communication Skills

Cold Calling

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

SAP

Stratix

Job description

Bailey, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.

Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us at Bailey and be part of a future where innovation meets sustainability!

Bailey Metals, founded in 1950, is a leading Canadian company with manufacturing locations across Ontario, Quebec, Alberta, and British Columbia. We produce roll-formed products and provide steel slitting services for construction. We value innovation, customer satisfaction, and our associates' growth.

Position Summary

The Account Manager is an Inside Sales role responsible for serving customers via telephone, email, teams, and occasional visits, with respect and professionalism. The incumbent is accountable for dealing with customer sales, order completion, complaints, inquiries, and processing transactions. The Account Manager understands their role as company ambassador and provides a positive experience to all customers.

Is this job for you?

Responsibilities:

The responsibilities and accountabilities of the position include but are not limited to the following:

1. Answer and direct incoming calls professionally and courteously.
2. Emphasize product features, quote prices, discuss credit terms, and prepare sales reports.
3. Build and maintain strong customer relationships to meet their needs.
4. Develop a referral network and generate new sales opportunities.
5. Generate new customer accounts to increase revenue through outreach and cold-calling.
6. Drive sales growth within targeted accounts and up-sell products and services based on customer needs.
7. Handle inbound, unsolicited prospect calls and convert them into sales.
8. Maintain accurate records including sales call reports, expense reimbursement forms, billing invoices, and other documentation.
9. Inform customers and co-workers of delivery requirements for orders and coordinate, if necessary, specific arrangements for deliveries as per the customer’s request.
10. Represent the company and perform professional presentations or demonstrations of company products at professional shows and trade exhibitions if required.
11. Collaborate with the Sales, Production, and Shipping department to resolve issues and to develop new ideas and strategies to improve customer service.
12. Understand and adhere to the Company’s health and safety policies, programs, and procedures by communicating and promoting health and safety awareness to all employees.
13. Maintain a high standard of professional knowledge, ethics, and practices when dealing with customers, suppliers, peers, subordinates, supervisors, and other key stakeholders of the Company.
14. Participate in the Company’s quarterly inventory count.
15. Other responsibilities and accountabilities as assigned.

Qualifications and Requirements:

1. Minimum of 2 years’ sales experience.
2. Sales expertise within the steel service industry is an asset.
3. Proficient with Microsoft Office programs; Outlook, PowerPoint, Excel, Word, SAP, and Stratix.
4. Valid driver’s license with clean driver’s abstract.

A little more about us

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To make sure nothing is forgotten

Working Conditions:

1. Occasional travel as required.
2. Overtime as required.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).