Account Manager

Socket.dev; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

Socket.dev is seeking a Territory Sales/Account Manager in Canada to proactively grow new business within the existing customer base and new leads. You will collaborate with District Sales Managers and coordinate quotes, orders, and payments while maintaining strong client relationships.

The role emphasizes meeting sales and profit goals, handling vendor communications, and supporting promotions and order management. Fluency in French Canadian is required.

Qualifications

• Attention to detail, clear phone voice and excellent communication skills a must.
• Customer/Employee relations using motivation and diplomacy in difficult situations
• Flexible to change, general computer skills including Microsoft Office
• Strong problem solving, negotiation, organization, and selling skills

Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
• Works closely with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system).
• Enters quotes and orders into the computer system while on the phone with the customer.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.
• Transmits a daily order sales summary to the National Sales Manager.
• Issues direct/drop shipments and POs when required.
• Daily entering and review of QSAs
• Daily activity reports to GM and ISM
• Assists in planning, designing & launching email promos
• Process VISA, Mastercard, debit card payments
• AR follow-up & calls to customers
• Product search e.g. substitutes, approx for specific applications
• Price negotiations
• POs for “Drop Ship” tickets

Skills

Attention to detail

Clear communication

Negotiation

Organization

French Canadian (fluent)

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Key Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
• Works closley with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.

The additional Key Responsibilities below apply to Account Managers assigned to Power & Tel of Canada:

• Transmits a daily order sales summary to the National Sales Manager.
• Issues direct/drop shipments and POs when required.
• Daily entering and review of QSAs
• Daily activity reports to GM and ISM
• Assists in planning, designing & launching email promos
• Process VISA, Mastercard, debit card payments
• AR follow-up & calls to customers
• Product search e.g. substitutes, approx for specific applications
• Price negotiations
• POs for “Drop Ship” tickets

Skills Needed

• Attention to detail, clear phone voice and excellent communication skills a must.
• Customer/Employee relations using motivation and dipolmany in difficult situations
• Flexible to change, general computer skills including Microsoft Office
• Strong - problem solving, negotiation, organization, and selling skills
• French Canadian Speaker - fluent

Minimum Educational Requirements

High School Diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.