Account Management & Operations Leader, Engineering Services

Corporate Recruiters Ltd.; Vancouver; On-site; CAD 100,000 - 140,000; Full time

Job summary

Our client, a growing engineering and technical services firm in Western Canada, seeks a business-minded operator to own client relationships, growth strategy, and the project economics behind a talented technical practice. You will lead client relationships end to end, manage the services funnel, oversee proposals, scheduling, contracts, and invoicing, and drive profitability across multiple projects.

Based in the Lower Mainland, collaborate with engineering and architecture teams to expand

Qualifications

• Experience owning client accounts end to end.
• Background in engineering, architecture, construction PM or technical services operations.
• Willingness to relocate to the Lower Mainland.

Responsibilities

• Own the client relationship end to end from first conversation through project delivery and next opportunity.
• Manage the client services funnel with farming, account management and customer success.
• Lead business operations: proposals, scheduling, contracts and invoicing across active projects.
• Coordinate resourcing to keep delivery on track and monitor profitability project by project.
• Track win/loss data and inform growth plans for 1-, 3-, and 5-year horizons.
• Develop relationships with architecture, development and general contracting firms.

Skills

Client relationship management

P&L understanding

Proposal development

Strategic planning

Education

Engineering degree

Job description

Our client is a growing, integrated engineering and technical services company serving the Construction Industry across Western Canada. As the business scales, they're looking for a business-minded operator to own client relationships, growth strategy, and the project economics behind a talented technical practice.

This is a role for someone energized by client relationships, account management, and the numbers behind how a project makes money, not by the technical work itself. You'll work alongside a team of technical experts, but the client, the funnel, and the P&L are yours to run.

Responsibilities

• Own the client relationship end to end, from first conversation through project delivery to the next opportunity
• Manage the client services funnel: farming existing accounts for repeat and expanded work, hands-on account management, and long-term customer success
• Lead the business operations side of project delivery: Support engineering in creating proposals; Oversee scheduling and client coordination; Manage contracts and invoicing across active projects; Coordinate resourcing across concurrent projects to keep delivery on track
• Track project-level profitability, watching billing rates and margin project by project
• Build and execute a growth plan with clear targets across one-, three-, and five-year horizons
• Track proposal win/loss data and use it to sharpen how the team pursues and wins new work
• Build lasting relationships with architecture, development, and general contracting firms whose projects already require these services, so this becomes their natural first call rather than a competitor's
• Coordinate with related technical service lines to bring integrated offerings to shared clients

Requirements

• A background in engineering, architecture, construction project management, or technical services operations.
• An engineering degree is a strong asset
• A track record of owning client accounts end to end, not just servicing what lands on your desk
• A genuine appetite for account management and customer success. You should enjoy managing relationships as much as managing project economics
• Comfort with project-level financial tracking: billing rates, margin, and profitability, even if you've never owned a departmental budget
• Experience from construction, general contracting, environmental or materials testing services, or a related technical field is a strong fit
• Based in, or willing to relocate to, the Lower Mainland

What Success Looks Like

Healthy project-level margins across every account, a growing book of client relationships through both farming and new business, and a client base that sees you, not the technical team, as their first call.